Copy It ... Mail It Faxing Service is woefully inadequate .... Belfair, Washington

It is with a sense of extreme vindication and attendant pleasure that I presently report to one-and-all that the vile ugly spectre of an abject horrrible beast of a business formerly known as "COPY-IT, MAIL-IT" in Belfair, WA, is indeed no more.  Leaving only but an historic footnote as a telltale scar upon the business community landscape at large, the aforementioned store closed-it's doors just a short while ago and went entirely out-of-business -- to thankfully no longer be able to abuse employees and customers alike.  Oh happy is the day when a monster is finally slain!!!      

It was never my intention to insult, demean, and/or in any way disparage the employees of the Belfair Copy-It Mail-It store.  The owner has been my sole target all along, and I thought I had made that patently clear within the text of my original complaint report.  I have nothing but praise and respect for Donna, as she is a very competent, hard-working, dependable individual who has consistently demonstrated a superior command of all aspects of her job description and far beyond.  She is willingly helpful and efficient within her position, and is both genuine and friendly, with a very pleasant disposition -- and I believe that the inconsiderate owner takes full advantage of her in his conscious intentional exploitation of the aforementioned fine attributes that she possesses in abundance.

The very fact that the store owner has pared his "staff" down to only one solitary employee to absorb all of the overwhelming and punishing aspects of running the entire store -- and all the unpleasantly stressful conditions that such an unenviable job entails -- speaks volumes as a testment to just how lacking in compassion and mercy the ostensibly anti-humanitarian owner has become.  Such a notion is indeed the owner's disgrace, but certainly not that of a store employee.

Although I could choose to purchase a personal FAX machine, I should not have to be required to do so as a means of avoiding the possibility of having to utilize a commercial FAX service and thus becoming susceptible to not being able to receive proper and timely good service .... yes indeed, good service that should be expected.  The Belfair store -- as all stores -- remain in business precisely due to the fact that their only purpose for existence -- and thus their primary objective and specific mission -- is to provide products and/ or services.  Service reliability and good positive customer service principles certainly apply in the case of FAXING service availability and attendant dependability, irrespective of whether or not customers have or do not have personal office equipment at home. Moreover, in the event that a home office FAX device should break-down, then the commercial FAXING option would become just that much more important and indispensable to a consumer.  In light of all the aforementioned, it becomes my sincere belief that the rebuttal author's position cannot hold water and should not qualify as being anything approaching a problem solution, and furthermore it should not be considered as reasonable nor good advice.

Hello,

I just read the report filed by a disgrunteled customer and I feel it is somewhat unfair to the employees at this business. I have used the services of Copy it mail it for over 7 years, I have a perminent mailbox there and use their services regularly in shipping and receiving of my e-bay auctions..and I use their fax services maybe a few times a year, although there have been "down" times of the fax machine and their  "poster size" copy machine all in all that was remeied within a short amount of time, granted this is the only business of this type for many miles around

I would suggest that the person who was dissatisfied purchase their own copy/fax machine if the need is that great for them, these machines are relatively inexpensive today.. I give the business high marks in all areas however the owner seems concentrated on his Gig Harbor store and the original writer is correct on the owners inattention at times, you couldn't ask for a better person in the way of Donna the Belfair mgr. She goes out of her way accomodating people and being the only one working that store becomes overwhelmed at times..but I cannot speak highly enough of her, I would have her as mgr. in any establishment I might have.