Complaint Review: COVERDELL CANADA CORPORATION
COVERDELL CANADA CORPORATION At Home, Total Home Care, Privacy Protection Plus, Saving Smart, Your Savings Club, Do not trust the date printed on your membership card. Phone & get the actual date that you cannot access except by phoning the company and asking. Montreal, Quebec
*Consumer Comment: Cancelled without notification or explanation
I appreciated the savings every year until I tried to buy my usual home renovation quota that I buy every year to justify paying the $180.00 yearly fee. I buy $500.00 worth of gift cards for Home Hardware, Home Depot & Canadian Tire saving 20% which is $300.00. We are still renovating & the savings are very helpful.
This time, due to financial difficulties, I had to put off buying them till the last minute. I phoned on the 26th of Jan., a day before my yearly membership ran out but found out that the reset date is different from my card & that it was actually on the 11th or 12th of January. I tried to explain that there was no way for me to know that & that all I had to go on was what was printed on my card but to no avail.
Over the next week or so I spoke to 2 or 3 managers on the phone & went through 2 email service reps that kept sending me NEW reply emails each time (so there was no continuity) telling me the same thing:
"Our records indicate as your membership started 1/10/2004, your reset date will be around the 11th. I do apologize that your membership cards state the actual billing date your account was first billed, but our system goes by the actual date you first enrolled into the program. I hope this information has been helpful. Please let us know if we may assist you further with this membership."
Finally I got fed up, accepted the bitterness of wasting my time, energy & $180.00 with this company & canceled my membership.
This report was posted on Ripoff Report on 03/02/2011 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/coverdell-canada-corporation/montreal-quebec-h3b-3l3/coverdell-canada-corporation-at-home-total-home-care-privacy-protection-plus-saving-sma-701981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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