Report: #173570

Complaint Review: COX Coummunications

  • Submitted: Fri, January 27, 2006
  • Updated: Sat, January 28, 2006
  • Reported By: New Orleans Louisiana
  • COX Coummunications
    1400 Lake Hearn Drive,
    Atlanta, Georgia

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Greg Bicket
Vice President and Region Manager, New Orleans, La
Cox Communications
338 Edwards Avenue .
Harahan, Louisiana


Chairman - James C. Kennedy
MAIN CORP HQ: Cox Communications, Inc.,
1400 Lake Hearn Drive,
Atlanta, GA

and Cox Enterprises, Inc.
6205 Peachtree Dunwoody Road
Atlanta, Georgia

The following complaint regards possible fraudulent billing, harassment and threats, and refusal to make repairs and maintenance.

We are aware that some problems may exist regarding the post hurricane damages, but as of this date, the problems and excuses are no longer valid.

THAT since October 2005 we have attempted to contact COX by email, telephone, and written correspondence to have to have Cable TV service restored back to normal. That on those occasions attempts were made by telephone wait time varied from 20 to over 50 minutes without speaking with a representative. A number of emails were sent to the New Orleans Customer Service office in most cases without response, or attempts to correct the problems. Letters written to the Corporate Headquarters and copied to the New Orleans office have been ignored, and not responded too.

THAT the one time connection was made to the New Orleans Customer Service office I was assured that the service would be reinstated back to normal within seven (7) days. And that a credit to my account would be issued for the on month's payment. Neither the repair, nor the credit was ever completed.

THAT in late December 2005 I was contacted finale by COX Customer Service by telephone and advised that a tech representative would be at my home with in a week. And that a credit to my account of one month would be made to my account, and pending additional credits for loss of service.

THAT in late December 2005 a field technician finale arrived and advise until such time that the outside service box could be replaced, repaired, and the wires replaced and repaired, there was nothing he could do to fix, or correct the loss of service. The outside box had to be fixed by another department technician. As of this date, there have been no repairs, restoration of service, and no credits to my account.

THAT COX continues to harass, threaten, and continues in its fraudulent billing practices.

RATIONAL for not contacting state agencies for Louisiana include in part: COX has direct connections with the Mayor of New Orleans Ray Nagin, who is the former CEO of COX. That COX is a heavy contributor to certain campaign funds, for state and local officials. That neither the New Orleans Service Commission, nor the State Government will take an action or protect the consumer with regard to certain entities that are favored.

New Orleans, Louisiana
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#1 Consumer Suggestion

Have you tried going into the local office

AUTHOR: Troy - (U.S.A.)

and complaining, the serviceman that came out to your home was probaly correct in telling you that a different dept had to fix the box outside exspecially if he wasn't a mainline tech, that is if you live in a appartment bulding. But go to the office if you talk to someone in person I'm sure they will get you everything you want, as to the time waiting on the phone you have to consider all of the people that are calling in for service problems due to the storm, that can make the wait time very long considering that there are fare more calls comin in than there are people in the office to talk to. And for satilite suggestion, to the OP in Louisiana go to the search part if this website and search satilite companies or service and you will find fare more complaints about fraudulent billing and bad service that you will for cable tv.
Just hang in and I'm sure that the problem will get corrected, the field staff is probably overwelmed with repair work caused by the storm, I am sure your repair is on the list of repairs to be made. But I would still go into the local office and talk to someone.
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#2 Consumer Comment


AUTHOR: Po - (U.S.A.)

In the state of Lousiana COX has control over most of the politicians, and the Mayor of New Orleans is the former CEO of COX Louisiana.

If you live in an apartment complex you cannot have a satlite disk, and must use the cable service in your area.

In New Orleans to install a satelite you are required to have a permit, and the fee is extemely high. Some districts in the city prohibit satelite altoghether.

Research indicates that COX spends over 3 million annuiy for lobbyiest to influse the US Congress. They also offer, and take FCC, and FTC high ranking employess on jaunts, and trips.
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#3 Author of original report

Response to Satelite

AUTHOR: Po - (U.S.A.)

Have you ever heard of crooked politicians?

In Louisiana if you live in an apatment complex, you cannot put up a satelite disk, or use any service other then designated in that area.

In New Orleans you require a permit, at a very high fee, to install satelites. And you cannot install satelites in certain disrticts.

Of course if you had read the last paragraph you may have a hint of what is expected in Louisiana.
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#4 Consumer Suggestion

Po, Ever heard of SATELLITE?

AUTHOR: Steve - (U.S.A.)

No cables t fix or boxes to worry about.

Why even waste your time attempting to restore cable service that is obviously too far gone.

What harassment? If there is no service there is no bill! That is easy.

They cannot legally charge you if you don't have service. A complaint to the FCC by certified mail, rrr will work, as well as the corporation commission, and public utilities commission.

Several Federal Agencies will get involved.

You can make it work, or you can just keep complaining.
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