Complaint Review: CPI Security Systems - Charlotte North Carolina
- CPI Security Systems 4200 Sandy Porter Rd Charlotte, North Carolina USA
- Phone: 704-945-4000
- Web: www.cpisecurity.com
- Category: Security Services
CPI Security Systems Deceptive business practices Charlotte North Carolina
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I was a customer from 2004-2013. In 2011 I decided to discontinue use of a land line in our home and had to "upgrade" to cell back-up service. I was not informed on the phone with customer service nor by the install tech that by doing this "upgrade" I was entering into a new 5 year contract. Within the contract about which I was not informed there was fine print stating that early termination would result in a bill for the monthly service contract for the remainder of the period. During the time that we had the cell back-up our equipment only worked about 50% of the time and various service calls could not get it to work properly so the service was practically useless other than potentially scaring away a potential intruder with the actual sound of the alarm. The voice two way did not work and they usually did not call after the alarm went off either.
In November 2012 my husband unexpectedly lost his job. In August 2013 we moved to a different state (in which CPI does not provide service) for his new job and sold our house. At that time we discontinued service. After moving we received a bill for nearly $1,000 for the remainder of our contract. After much discussion with them they "graciously" reduced our bill to $281. The lack of communication on the contract is a deceptive business practice and I would caution anyone who chooses to use them to be sure you ask questions and understand every aspect of the deal including if there is a contract and if so what are the minute details of said contract.
This report was posted on Ripoff Report on 01/21/2014 08:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cpi-security-systems/charlotte-north-carolina-28273/cpi-security-systems-deceptive-business-practices-charlotte-north-carolina-1117188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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