Create Space--Amazon No Royalties Paid to Authors Charleston South Carolina

CreateSapce is a Print-on-Demand publisher which means authors get paid a royalty on books printed even if they are not sold but in 7 years, although I've talked with resellers and customers who have bought on Amazon, and received no royalties.  And emailing C/S of CreateSapce does no good since you can't reply to their email response even though there's a Reply link, it doens't work, and though they go into a brief explanation of their reseller program, they do not address royalties at all:

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Re: Royalty Reports

Sent on Jan 8 2018

Hello Patrick,

Greetings from CreateSpace Member Services. I hope this email finds you well.

I can confirm that a response to your initial inquiry was sent to you on  12/10/2017.

With regards to how the third party re sellers are listing your book as new, retailers, including Amazon, allow third-parties to sell products on their websites. If your book is available through the Amazon.com or Amazon Europe sales channels, then these third-party sellers may also list your book for sale on your Amazon.com, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es and Amazon.it detail pages. CreateSpace is not directly affiliated with these sellers and cannot control the selling price and condition (new or used) of these listings.

Sellers can list your book for sale without physical inventory on-hand. When the seller receives a customer order, they then place an order from Amazon.com, Amazon’s European websites or CreateSpace to fulfill this demand and drop-ship it to the customer. At that time, your title is manufactured; you earn a royalty, and the order is sent to the end customer.

I hope this information serves you well. If you have any other questions or concerns, please do not hesitate to contact us.

Thank you for choosing CreateSpace and have a wonderful day further.

...................................................................................

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If no, please click here:

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...................................................................................

Best regards,

Justin

CreateSpace Member Services

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Your original message:

your message says you'd get back to me within one day but that was 12-10-17 and it's now 01-06-18:

Re: CreateSpace Direct for Resellers

Sent on Dec 10 2017

Thank you for contacting CreateSpace Member Support. This message is to confirm that we have received your support request. Please look for our reply within one day of sending your message.

     We also have representatives available by phone 24 hours a day, 7 days a week. To talk to us, please visit our support page.

Regards,

The CreateSpace Team

Copyright © 2000 - 2017, CreateSpace, a DBA of On-Demand Publishing, LLC.

CreateSpace Direct for Resellers

Sent on Dec 10 2017

How are others selling my book as NEW,

Let the Children Come to Jesus (Paperback),when they didn't buy from me and I got no royalties?

Royalty Reports

Sent on Jan 6 2018

your message says you'd get back to me within one day but that was 12-10-17 and it's now 01-06-18:

Re: CreateSpace Direct for Resellers

Sent on Dec 10 2017

Thank you for contacting CreateSpace Member Support. This message is to confirm that we have received your support request. Please look for our reply within one day of sending your message.

     We also have representatives available by phone 24 hours a day, 7 days a week. To talk to us, please visit our support page.

Regards,

The CreateSpace Team

Copyright © 2000 - 2017, CreateSpace, a DBA of On-Demand Publishing, LLC.

CreateSpace Direct for Resellers

Sent on Dec 10 2017

How are others selling my book as NEW,

Let the Children Come to Jesus (Paperback), when they didn't buy from me and I got no royalties?