• Report: #492775
Complaint Review:

Crestline windows and doors

  • Submitted: Thu, September 10, 2009
  • Updated: Thu, September 10, 2009

  • Reported By: FASTERCAT — St. Francis Minnesota USA
Crestline windows and doors
880 South view drive Mosinee, Wisconsin United States of America

Crestline windows and doors sashes in window new window were 1/4" to short Mosinee, Wisconsin

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well i ordered a crestline window from menards and i gave them all the measurements they needed, so i wait 2 months to get the window and when i got it i measured it and the window would fit the opening perfect inside and out, keep in mind its going in an opening that an old window was in so the house is finished inside and out, so i hire a painter to stain and paint the window $250 and it took 4 days, so after that was done i pulled the old window out and put the new one in and yes a perfect fit, no siding or sheetrock needed to be trimmed thanks to my perfect measurements, after the window was in i went to put the sliding sashes in and noticed they are 1/4" to short, so the windows which are 55" high just fall right out unless the sashes are locked and you can see daylight at the top of the window, so i called crestline and told them the problem. So they said they would have a sales rep call me and come out to look at it, so i wait 3 weeks for that and he comes out and said yes they are 1/4" too short, so he said he would order me 2 new one and call me the next day, haha. No call in a week so i called his phone everyday for 1.5 weeks and left messages on mikes phone, he never called me so i called very angry to crestline and talked to rebecca in customer service and she said nothing was ordered yet, so i said who is this mike guy? he should be fired, i have a window thats not right and it needs to be fixed asap. so rebecca called mike and got the info and she ordered new window sashes that day, so already 4.5 weeks after the window was installed they ordered 2 new sashes. So now i wait 1 month and 3 weeks to get the new ones which were supposed to be delivered to my door but i had to drive to menards 30 miles each way, now i have been layed off for 19 months and this window is killing me, so i get the new ones home and trial fit them and guess what? wrong size again, so i called rebecca at crestline and told her the problem and she says to me, i thought that would happen and i just about fell out of my shoes when she said that, so she is supposed to call me back today and let me know what is going to be done and how im going to get compensated for everything i did extra, 60 miles of driving, $250 in painting and staining and all the bugs that get in even with the weather strip i put in to fill the 1/4" gap, plus one other thing was it rained and water comes in the bottom of the window, i noticed that there are no weep hole to let the water run out of the track, so every time it rains water comes in and we have to use a wet vac to suck the water out, thank god for the draught we have here in mn, but now its supposed to rain for 5 days, so what do i do, sit by the window day and night, all i can say is stay away from this company, they have the poorest customer service i have ever experienced and quality control sucks as well, please dont buy anything from crestline windows, thank you

This report was posted on Ripoff Report on 09/10/2009 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/crestline-windows-and-doors/mosinee-wisconsin-/crestline-windows-and-doors-sashes-in-window-new-window-were-14-to-short-mosinee-wisco-492775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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