Complaint Review: Crow, Inc
Crow, Inc Hans J. Schindhelm-Master Restorer Master of Deceit and misinformation--worst customer service ever- Claims to restore Hummels but keeps them instead. Internet
*Author of original report: Finally
*Author of original report: Lie
*Author of original report: Still waiting
*Author of original report: Where's My Hummel?
*Author of original report: Where's my Hummel Mr Shindhelm?
*Author of original report: My Hummel Figurine NOT repaired & returned
*Author of original report: If my Hummel has been returned, I don't have it!
*REBUTTAL Owner of company: Repair Finshed, Item Returned To Owner
I sent the Hummel to Mr. Schindhelm on October 8, 2011 for an estimate to restore it. After receiving his estimate and contract, I sent a check for $203.25 on November 7, 2011 and contracted him to do the restoration and repair. He cashed my check on November 14, 2011. I was prepared to wait for the repair for 6-12 months as stated in the contract.
After 6 months, I tried to maintain contact with My Schindhelm for an estimate of how much longer it would take. I kept getting his pat answer of" be patient and I will expedite your order". Over and over,
this was his response. However, since June 05, 2012, I have not received an answer to emails or phone messages.
This appears to be a business that uses it's internet advertising to take advantage of trusting people who mail their treasured Hummels to Mr. Schindhelm and rarely get them back. I also got the story about the flood and snow storm. I am angry at being conned but I am most heart-sick over the loss of this Hummel.
I would advise anyone looking for a restoration of a Hummel to hire someone else. This company can not be trusted. When I checked on the references that were given by Mr. Schindhelm, on line, none of them had ever heard of him or his company. Too bad I didn't check them first. Lesson learned. Don't fall for this web advertising.
I have contacted the Attorney General of New York and the Better Business Bureau. Even if I don't get my Hummel back, hopefully this business won't scam anyone else because the word is out.
This report was posted on Ripoff Report on 10/13/2012 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/crow-inc/internet/crow-inc-hans-j-schindhelm-master-restorer-master-of-deceit-and-misinformation-worst-cu-954658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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