Report: #1057858

Complaint Review: Crown Audio

  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013
  • Reported By: WeLoveOrlando — Windermere Florida
  • Crown Audio
    1014 W Fairbanks Ave
    Winter Park, Florida

Show customers why they should trust your business over your competitors...

We had Crown Audio install audio, lighting and networking systems in our home in 2013  after a wonderful presentation and lots of promises made by the owner Nael Yacoub. We already had audio in 3 areas of our home and wanted to add 3 more independent areas, outdoor speakers, networking and an automated lighting system.


The "professional" installation looked like my 6 year old did it. Its messy, wires all over the place, none of which were labeled, far from "professional" worthy nevermind $14, 500. While installing our outdoor speakers, a sprinkler line was broken and then attempted to be fixed using improper materials causing a leak that was not discovered until much later.  One of the Lutron lighting zones were not functioning correctly right of the bat. [continued below]....

We were overcharged for services originally agreed upon when our credit card was ran without our permission for an amount different than what we discussed originally. It was a bait and switch scheme. Once installation was complete according to Crown Audion and it was not what we originally discussed, we were charged "more" to get what the initial agreement was.  After the owner, Nael Yacoub promised a credit it was never issued. A man/ company who goes back on their promises is a liar and not a company/ man that is trustworthy, competent, reliable nor reputable. 
There are reputable companies out there, do your research and learn from our experience. We are out the refund we were promised and stuck with shoddy work that has to be redone but hopefully, this will make anyone aware of our experience with Crown Audio and Nael Yacoub from Winter Park Florida and Lake Mary Florida.

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This report was posted on Ripoff Report on 06/10/2013 08:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Crown Audio is now Crowne Audio

AUTHOR: - ()

Company has now changed its name and also has a new website. Changing your name doesn't make my initial complaint invalid. The other rebuttal is obviously staged. Why would I disconnect my own equipment after paying thosuands of dollars? Laughable. After finding another Lutron rep to fix our lighting system originally done by Crown Audio or now Crowne Audio. He asked if Crown Audio provided us with the digital data file for the Lutron. I said no. He contacted them directly and the owner said he didn't have the file as it was stolen from his laptop. Complete BS. We had to start from scratch with the programming, however, at least I found an honest reliable person to take care of my needs.



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#2 Consumer Comment

Complete BS

AUTHOR: Nokeyboardcomandos - (USA)

 I have used Crown Audio as well as several of my friends and we have never had ANY issues. This is the best home audio company you will find. The owner stands by his work and is a man of his word. It looks to me like you disconnected the equipment and reconnected it yourself. I have seen several installs from Crown Audio and not one is even remotely close to looking like that. I can understand if you had a small issue but don't go posting pictures of something that wasn't done by the company. They wouldn't be in business if they did work like that. Not to mention there would be thousands more complaints on here. Seems to me like we have another classic case of a keyboard commando who loves to create negativity because he didn't get a free sucker with his install.

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