Report: #922686

Complaint Review: Crystal Medical

  • Submitted: Sun, August 05, 2012
  • Updated: Thu, December 20, 2012
  • Reported By: Annette de la Rey — Heidelberg Gauteng Nationwide South Africa
  • Crystal Medical

    United States of America

Crystal Medical Stealing my money!! Manchester, Nationwide

*General Comment: lies

*UPDATE Employee: Crystal Medical Delivered what was ordered

Show customers why they should trust your business over your competitors...

I bought a lumislim machine plus a stand in December 2011 from Crystal Medical. I have received my machine, but no stand.

My reference is 317/121211. After 10x e-mail with no reply, I did send them a rude e-mail. Within 2 hours, I received a e-mail from Crystal Medical, informing me that I am not allowed to be rude to their staff members. Can you belief that!! I paid for a stand but I am not allowed to get upset when my order is not completed!!!!!

I send another e-mail and my complain and recieved and e-mail informing me that the stands are out stock and that China have their new year holiday and they will send my stand. Thats all!! All know that was 19th January 2012.

That was the last e-mail from them. They ignore my e-mails. The Aaron, I dealt with, e-mails have been returned, but the sales departments e-mails were received and opened.

I am not going to let them off the hook. They can't steal my money!!

I hope I will be able to stop them to steal other peoples money like they stolen mine.

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#1 General Comment


AUTHOR: youngtopia - ()

i myself ordered 3 machines from your company and only 2 arrived and i paid in advance for all 3 machines and have been chasing your company for a refund eversince my invoice number is 4544786547 and the date of purchase is 12/28/2011

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#2 UPDATE Employee

Crystal Medical Delivered what was ordered

AUTHOR: Crystal Medical Sales - (United Kingdom)

Having checked the order from this customer we can see that they ordered Lumislim, but did not select the stand option. The standard unit comes without a stand, and it is a choice the customer makes whether they want to add the stand to their order.

We did explain this to the customer, but this was met with unwarranted and vitriolic abuse. We did explain that we have a policy of non cooperation against abuse to our staff and would be happy to talk to this person if they treated our agents with the respect that they could expect from us.

This is a mistake on the customers part, but as a show of good faith, we will happily send out a stand free of charge if they customer is willing to pay for the shipping.

Stands are normally a 500 option and we feel that this is more than a generous offer and hope that the customer sees fit to be polite to our agents if they decide to take this offer up.

To get your free stand, email

We do hope that this clears matters up to the customers satisfaction.
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