Custom Radio Scratched Windows During Tinting Job Orchard Park, New York

I took my 2012
Hyundai Accent to Custom Radio for window tinting on my brand new car.
They completed the job after 3 hours. When I got home I noticed a
scratch on the outside of my drivers side rear window and a scratch on
the inside of the passenger side front window. It is the exact same
type of scratch that is done by a razor blade. I called the next day
and asked to speak with the owner but he was out. I was told that he'd
be in on Saturday, April 14th. On Saturday April 14th at 10am, I went
and spoke with "Mike" and he looked at my car. He stated that the
scratch on the inside was his technicians fault but he thought that the
other scratch was from a rock or that it could have been there for
awhile.

He asked if it would be fine for him to review the security camera
footage over the weekend and get back to me on Tuesday. I agreed. He
called me on Tuesday, April 17th and stated that apparently my car was
pulled up too much for him to see my car.

This was a brand new car (not even two weeks old); it had NO scratches
and/or damage on it PRIOR to taking it to Custom Radio. I would have
noticed the scratch since my interior is all black and that my car has a
low profile off the ground, hence looking into the car you see black
and this was before the tinting. I've already gotten window replacement
estimates from two different companies.

Customer/buyer beware!