Report: #817498

Complaint Review: CVS Caremark Mail Order Service

  • Submitted: Tue, January 03, 2012
  • Updated: Tue, January 03, 2012
  • Reported By: Dianna — Rochester New Hampshire United States of America
  • CVS Caremark Mail Order Service
    PO Box 659539
    San Antonio, Texas
    United States of America

CVS Caremark Mail Order Service Shorted me on my perscription, tried to say my Dr. sent in a script for a 45 day supply. My doctor sent in a script for a 90 day supply. San Antonio, Texas

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  • My doctor wrote me a script for an inhaler for a 90 day supply with 3 refills with 1 inhalation twice daily. 

  • Each inhaler has 30 puffs so that would be two inhalers a month for 90 days and that would equal six inhalers. 

  • I have a $60.00 co-pay.

  • When I called CVS Caremark I talked to customer service rep and told them the script should be a qty of 6 for a 90 day supply and if its not don't fill it. 

  • Also I asked them to cancel all previous scripts of this med because they were wrong.

  • Caremark interpreted the script as a 45 day supply and sent  me three inhalers and charged me for a $60.00 co-pay.

  • So my co-pay is $60.00 whether I get a 45 day supply or a 90 day supply.

  • This is not the first time I have had this problem.  It has happened at least twice before.

  • I watched my doctor enter in the script for a qty of 6 for a 90 day supply 1 inhalation twice daily with three refills. 

  • Talked to her about what happened before and about how I was shorted before.

  • I got a qty of 3 for a 45 day supply in the mail and once it's sent to you they will not let you return it. 

  • So you are stuck.  If you ask for a supervisor they might let you return the medication or send you a partial refund but generally they don't.

  • In my case I was told I would be refunded $30.00 via a check through the mail as a one time courtesy.  I will believe it when I see it.

  • I will no longer use the CVS Caremark mail order service because they keep ripping me off and shorting my prescriptions.

  • If I could avoid them all together I would but my insurance is through them for my prescriptions.

  • So I will go to the CVS Pharmacy instead with a written script and if they mess it up I will not pay for the medication until they fix it.
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This report was posted on Ripoff Report on 01/03/2012 05:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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