• Report: #513192

Complaint Review: CWco

  • Submitted: Thu, October 22, 2009
  • Updated: Fri, November 06, 2009

  • Reported By: Anonymous — Clarksville Indiana USA
5810 Kingstowne Center Dr. Suite 729 Alexandria, Virginia United States of America

CWco - The Chris White Company Sent in for info then they never sent it and tried to cancel and ended up being charged $57. Alexandria, Virginia

*UPDATE Employee: We are running an honest business

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I sent $6.95 off to get some more information about the company, but I never recieved anything from them.

They claim you have 30 days to return and get a refund but when you try to call them you get an answering machine and they tell you they'll get back with you in 48 hours. They haven't returned a call yet and it's been 3 days.

They billed me $57 and it looks like I'll never get it back and I never even recieved any more information about it.

This report was posted on Ripoff Report on 10/22/2009 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cwco/alexandria-virginia-22315/cwco-the-chris-white-company-sent-in-for-info-then-they-never-sent-it-and-tried-to-cance-513192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We are running an honest business

AUTHOR: Chris White Company - (United States of America)

We run an honest business.  We process hundreds of orders per week and ship within 48 hours of receipt.  We issue refunds when an order is returned in resalable condition and within the timeframe stated on each order. 

Since this person did not leave their name, I have no way of knowing the details of their specific information.  Yes, we have a voice mail system that takes many of our calls as we receive hundreds of calls per week.  Voice mail is a common practice in business today as it is difficult for any business to have enough staff to answer the phone live each time it rings.

Our terms are clearly stated on every order.  In this case, the clearly stated terms are $6.95 at the time the order is placed for shipping and handling.  The order is sent via USPS First Class Mail within 48 hours of receipt.  The customer has a 14-day free trial period in which to review the order and decide if they would like to keep it.  If they do keep it, after this 14-day free trial period, they are charged the one time balance of $57.00.  If they decide to return after the 14-day free trial period but before 30 days, they will be refunded the price for the order (less shipping and handling) within 30 days of the order being returned.

Again, without knowing the specifics of this order, I am unable to speak in detail.  However, if this customer would like to contact us, we will look into this specific matter.   We can be reached via phone, fax, email or snail mail.

Phone: 703-229-6712
Fax: 866-329-9293
Email: nextbiginfo@aol.com
5810 Kingstowne Center Drive # 729
Alexandria, VA 22315
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