Report: #970521

Complaint Review:

  • Submitted: Sat, November 17, 2012
  • Updated: Sat, November 17, 2012
  • Reported By: Shafted — Other United States of America
    Dannebrogsgade 2
    United States of America Cyberbit a/s Non payment of funds Odense, Internet

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Do not use cyberbit for merchant services. They now have many thousands of pounds of funds that they will not release to our account. When you call customer services nobody is ever available to speak (either in a meeting, on Holliday, out of the office blah blah). Kieran the managing director is never available and if you speak to Alinan Riskute via Skype she knows nothing. This situation has been going on for months. The money's should be released every 28 days and the 10% holdback released after 6 months and thereafter weekly in 6 months arrears. We have never had a chargeback and our trading history is immaculate so they have no just reason to withhold payments. Stay clear, this company is a nightmare with the worst customer services I have ever encountered.
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This report was posted on Ripoff Report on 11/17/2012 06:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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