• Report: #715010
Complaint Review:

Cymax Stores

  • Submitted: Thu, April 07, 2011
  • Updated: Thu, April 07, 2011

  • Reported By: Michelle — Watertown Massachusetts United States of America
Cymax Stores
Internet United States of America

Cymax Stores Internet Ripoff...VERY poor customer service!!! , Internet

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I don't typically write reviews like this, but I am so frustrated and annoyed that I feel like I have no other choice. I ordered a daybed from Cymax on 3/8/11 and was charged the same day. I received my shipping order information on 3/18/11. On March 25th only the linkspring was delivered, no bed frame. I immediately contacted Cymax's customer service and spoke with a very nice woman who aplogized and assured me that I would receive an email on 3/29/11 with new shipping information for the rest of my order. When 3/29/11 came and went without an email I again contacted customer service on 3/30/11. I was again assured that I would receive an email on with shipping information on 3/31/11. Again 3/31/11 came and went without an email. On 4/1/11I again called and after being on the phone for more than 30 minutes and being told yet again that in 2-3 business days I would receive an email with a new shipping number, I asked to speak with a supervisor.

After being advised that they were experiencing  high call volume, the CSA suggested I leave my name and number and a supervisor would call me back. I asked when I should expect a return call and was told within 2-3 business days. At that point, I told the CSA that I would hold and after a few minutes I was disconnected!! I called back and was put through to a supervisor named Rick L. who assured me that he would investigate and get back to me. I asked when should I expect to hear back from him- he stated either later that day or on Monday, 4/4/11.

As of today, 4/7/11, I have yet to hear back from Rick L. I have left 3 voicemails for  him asking for a return phone call updating the status of my order and have not received the courtesy of a return call. This is quite simply unacceptable and extremely poor business practice! I feel as though I am being ripped off and that the company is simply running a scam based on the reviews from other Cymax customers, it doesn't seem that I am alone in this experience.  

This report was posted on Ripoff Report on 04/07/2011 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cymax-stores/internet/cymax-stores-internet-ripoffvery-poor-customer-service-internet-715010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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