Complaint Review: CZONE Solutions Inc - Brampton Ontario
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- Author Confirmed
- CZONE Solutions Inc 38 Sparklett Cres Brampton, Ontario Canada
- Phone: 800-952-0926
- Web: custserv@czonesolutions.ca
- Category: Computer Service & Repair
CZONE Solutions Inc I possess an existing 5yr. service contract. Company demanded an additional $999.99 to perform trouble shooting of a compatibility issue between MalwareBytes, Windows Defender and PC-Matic.Brampton Ontario
*Author of original report: Company as noted above HAS MADE ME WHOLE AND REFUNDED MY MONEY.
*Author of original report: CZone Solutions CEO Rajat Matta does the right thing and issues my $999.99 refund!
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They required a scanned check for $999.99 before proceeding. I complied yet in the morning when I checked mt DELL N4110 laptop- determined that both Malwarebytes and PC-Matic had been UNINSTALLED. When re-installed- the issue reocurred. Therefore IMHO, they are in breach of the original contract and wrongfully demanded the $999.99 without cause.Spoke with the Billing manager- Navid- who denied ever recieving or cashing this check. The actual check was converted into a 'check conversion voucher and subsequently deducted from my checking account the DAY AFTER I placed a 'stop-payment' on the original check number. They did nothing but deny that they had purloined these funds without providing a meaningful service
This report was posted on Ripoff Report on 02/09/2018 04:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/czone-solutions-inc/brampton-ontario-l6z-1m8/czone-solutions-inc-i-possess-an-existing-5yr-service-contract-company-demanded-an-addit-1428343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Company as noted above HAS MADE ME WHOLE AND REFUNDED MY MONEY.
AUTHOR: Bruce - (United States)
SUBMITTED: Wednesday, March 21, 2018
To all reading this report. The company noted has refunded all money that was in question. The CEO Rajot Matta is a man of integrity and his staff follows suit when the issue was clarified. I thank all of CZONE SOLUTIONS for their professionalism. I am a HAPPY CAMPER with CZONE again!
#1 Author of original report
CZone Solutions CEO Rajat Matta does the right thing and issues my $999.99 refund!
AUTHOR: Bruce - (United States)
SUBMITTED: Thursday, February 15, 2018
I am pleased to report to all readers that after an email exchange through LinkedIn, Mr. Rajat Matta CEO CZone Solutions escalated a refund by wire transfer within 48 hours of our email communications. He is certainly a decisive and fair CEO who deserves applause for his swift action in regards to my posted complaint. I am now a very satisfied customer and plan to continue our business relationship indefinitely. Way to go, Raj!!!
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