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Report: #461378

Complaint Review: D9 Industries - Internet

  • Submitted:
  • Updated:
  • Reported By: Orlando Florida
  • Author Confirmed What's this?
  • Why?
  • D9 Industries d9industries.org Internet U.S.A.

D9 Industries fraud, misadvertising, cheap sanded down and repainted fairings that didn't fit when a professional tried. no reply to emails and phone calls. Internet

*REBUTTAL Owner of company: A review on our product June 2009

*REBUTTAL Owner of company: D9 Industries

*Author of original report: suspicious phone numbers

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I ordered a new fairing for a yamaha cycle from D9 Industries on line. Stated shipping time was 2 weeks. At 3 weeks I emailed through website. Denver Houck replied that the fairings would be shipped that week with excuse of only having one painter and that they do quality paint jobs, not just slop it on to get it out the door.

On June 1st I hadn't recieved the fairing kit yet. I attempted phone and email contact with no replies. I contacted my cc company.

Two days later the box arrived from CHINA! Took to a professional to install and he informed me that the fairings were cheap pieces of crap that looked like they had been wrecked parts sanded down and repainted. They don't even fit!

D9 Industries has a page on their website touting how "Good" their products are. I have never been this angry about an order before, not only did it take forever to come and came from China but it was all crap!

I don't want this to happen to anyone else!

Yamaha lover
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 06/13/2009 10:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/d9-industries/internet/d9-industries-fraud-misadvertising-cheap-sanded-down-and-repainted-fairings-that-didnt-461378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
2Employee/Owner

#3 REBUTTAL Owner of company

A review on our product June 2009

AUTHOR: D9 Industries - (United States of America)

POSTED: Saturday, September 11, 2010
Here is a link for a review on our product from June 2009 same time as this Report.

http://www.600rr.net/vb/showthread.php?t=145051
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#2 REBUTTAL Owner of company

D9 Industries

AUTHOR: D9 Industries - (United States of America)

POSTED: Saturday, September 11, 2010
On our website we state shipping time takes 3-4 weeks. Our kits come from our factory in China and we state that on our site as well. Kits can come in as quick as a week up to a month. We paint all kits to the customer's order, we do not stockpile kits or drop ship orders. If I have only 1 painter that is because I only have 1 painter and orders can get backed up quickly. At the time of this order I had 2 previous orders being fulfilled. Our fairings are not used and we take time on every kit. We feel that any kit could one day be in a magazine article or online, so every kit is handmade to order. Our kits are the best fitment you will find for aftermarket fairings. I am appalled that someone would say our kits look like used fairings that were sanded down and repainted. I am not ebay. We have a place for customer's reviews on our site and yes they are 'REAL'. Since this incident we have revamped our business. Orders go in faster and come out sooner. The author of the original report put Yamaha Lover in Orlando, FL but were really from Round Lake, Minnesota. We are a registered LLC in the state of Florida, that is where D9 Industries, LLC. is based out of. The website phone number is a cell phone number, like any phone, you leave a message and someone will call you back. Someone from D9 did call and leave a message to this author. Our website is open 24/7 and so is our email. If you have any further questions please forward them to our website. www.D9Industries.org
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#1 Author of original report

suspicious phone numbers

AUTHOR: Yamaha lover - (U.S.A.)

POSTED: Sunday, June 14, 2009

This D9 Industries supposedly based in Florida has two phone numbers, one in South Carolina and the other in California. When I did get contact through website email, Denver Houck did not apologize, only said he didn't recieve any emails (because he only accepts them through website) and that if I tried to leave a message his shop phone is lost (bull crap!) Also, if you've ordered from them there is no way to post a review, even though there are reviews on the site (I'm sure these are bogus)

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