Report: #1040259

Complaint Review: Da stores llc

  • Submitted: Wed, April 03, 2013
  • Updated: Tue, April 16, 2013
  • Reported By: Jessica — Newark New Jersey
  • Da stores llc
    6047 Malburg Way Vernon, CA 90058
    Vermon, California
    United States of America

Da stores llc Modern Furniture Warehouse Lied manipulated no commitment played games tricked me Vermon, California

*Author of original report: Problem solved

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Tis company has been a pain from the beginning, i purchased a sectional from their website in november, i have a very particular layout for my living room so i ordered a custom sectional, because it was custom it took me 3 months to get it, that was fine with me because i understood it was custom made, but when it finally arrived it was NOT custom, i had thrown out my old sofa the day before to make space for this one, it didnt fit my livingroom and we couldnt even walk through it, and on top of that the sectional was badly demaged, the leather was ripped and scrapped in many different places, the matal part to attach the pieces together was bent and the wooden part of it had water demage. I contacted them right away, they asked me for pictures wich i also sent right away. They came back and told me that it could take weeks for my claim to even be aprooved by the manufacture and i would have to wait 3 more months for them to custom make my other sectional. [continued below]....
..... I was so frustrated! They asked me if really there was no way for me to keep this sectional, after a lot of moving furniture and changing the layout of my house we came to the cnclusion that we could keep this sectional if we got a smaller media center but i didnt want to spend more money to fix this problem and i didnt want to keep a sectional that i paid a lot of money for all demaged. They offered to give me part of the money back so that i could buy a different media center and to send a tech to fix the demages. I didnt want this but because it was a quicker solution we agreed. They sent us the money they had promissed and i went out that same day to purchase another media center, i then contacted them and they said that i should get a call from the tech to schedule to come fix the sectional. Well its been months and nobody has cotacted me yet. I keep calling and emailing them and they keep apologizing hut in all honesty i feel like they are waiting for me to give up! I feel robbed and betrayted. What kind of company does this to their customers? DONT DO BUSINESS WITH THIS COMPANY! All of this agreements and comversation has been through emails so i have proof of all their broken promisses. I am now going to file a lawsuit agaisnt them because appetantly this is the only way i can get what i am owned! I am so upset with this hole situatuion! It has been very stssfull
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This report was posted on Ripoff Report on 04/03/2013 07:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/da-stores-llc/vermon-california-90058/da-stores-llc-modern-furniture-warehouse-lied-manipulated-no-commitment-played-games-tric-1040259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Problem solved

AUTHOR: Jessica - ()

They have sent the teh to my house to resolve the issues and everything is ok now.
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