ED Magedson – Founder
Danny's Family Carwash2870 S Market St Gilbert, Arizona USA
Danny's Family Carwash Horrible Washes, Horrible Customer Service Gilbert Arizona
I wouldn't recommend this place to my worst enemy! I didn't complain or write a negative review when I saw 2 of the employees smoking marijuana near the gas pumps or when they sucked up my cup holder mat in that past but this last time was just too much. First off..the "upsell' at these places is more annoying than any car lot I've ever been too in the past. If you only want a wash, stand-by. The pests, aka employees, will make you feel like trash when you repeatedly deny the stupid add ons they seem to think are mandatory for every car. Just read the other reviews, so many horrible opinions of this place can't be wrong.
After dodging the "wash advisor" for several minutes they take my car. When I get it back it's almost worse than when I brought it in. I guess I did just order the $20 VIP wash (w/ hand wash which was an extra $5) and not the super duper ultimate blowout experience they offered for $150, but c'mon..learn how to do the one thing you're there to do..wash a car. After driving 10 feet in the parking lot I stopped, and fortunate for me stepped out and checked the "work" these guys did, I notice this extremely poor job and complained. This created a huge scene of pointing fingers at one another and failing to take the blame. The wheels were filthy and hadn't even been cleaned or treated. That's when I notice my custom valve caps on my wheel missing (value = $20). This in turn caused another complaint which brought an individual someone referred to as "the manager" over to me. This guy stood next to wheel for about 10 seconds, says "oh yeah I see what you mean" followed by "we're not doing anything about this, my guys don't unscrew and steal these things." Absolute worst customer service and way to handle something like this I have ever experienced. Also, after dealing with the so called manager I noticed a spider web which had stuck to the side of my car prior to the wash was still there. How does a full service car wash, that charged me $25, completely MISS a white spider web on the outside of an all black vehicle?? Good work guys.
Make a long story short..if you hate your car, love HORRIBLE customer service, high prices, annoying employees that try to sell you things you don't need, and don't mind missing some things that were in/on your car when you initially pulled in than this is the place for you. If not...AVOID!!!
This report was posted on Ripoff Report on 09/07/2013 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dannys-family-carwash/gilbert-arizona-85295/dannys-family-carwash-horrible-washes-horrible-customer-service-gilbert-arizona-1082605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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