Our law firm's office in Miami had no choice but to obtain our internet and phone services from Windstream Communications because our (former) office building has an exclusive contract with them. For both internet and phone services we were paying almost $200 a month. Not only is that price outrageous, but their online site AND customer service SUCKS.
Then on November 12, 2013, they disconnected our services because we hadn't been making payments regularly (times are hard for everyone.) We had no problem with this because we were very unhappy with them, so I them tried REPEATEDLY to contact them that month to just complete disconnect our services and cancel our account with them (as we were planning on leaving that building for a new office space after 2012.) As mentioned above, their customer service and online site SUCKS. I kept getting transferred between departments, and was on hold repeatedly for how long - this kept occurring for a couple of weeks before I FINALLY spoke with a customer service rep that I thought gave me the correct information. I WAS WRONG. We still had no service but they were STILL BILLING US - why on earth would you bill someone/a business if you cut off their service?!?!? FINALLY after a second round of calls and BS, I spoke with another rep that told me that I had to FORMALLY send in a letter that requested our services be cancelled and account closed (via fax and email).
I got all this information FINALLY in the beginning of January 2013, and promptly sent via fax AND email a letter requesting our services be cancelled and account closed. I requested that a confirmation be sent - NOTHING was sent to us. We were STILL being billed for services that we were not getting (and not to mention their services SUCK!!) FINALLY the attorney I work for got fed up, and decided to call them himself (which should have not happened because he is the boss!) I was on the phone with him, a rep, and the rep said that they would close our account and that we were disputing the charges - this was mid-January. FINALLY on March 15, we get an Email from a rep that they had OPENED a billing dispute and that they would review everything. THIS IS FOUR MONTHS AFTER WE HAD NO SERVICE FROM THEM!! FOUR FREAKING MONTHS!! I then reply to her with the fax confirmation, letter and Email that I had sent back in January that we had requested everything to be cancelled months prior, and she responds that they will only credit us $50, but still have to pay over $500 for a service that we were being billed for that we were NOT receiving. WHAT KIND OF B-S is this?!?!?
If you are thinking of utilizing Windstream Communications, FIND ANOTHER SERVICE PROVIDER!! PLEASE!! Their services suck, they are overpriced, their customer service is HORRENDOUS, they obviously need to retrain their employees and reevaluate their services, and the company just is complete B.S.!