Dealer Mate dealer-mate, DM Dealer Mate Software, carlot network RIPOFF, DOES NOT WORK ON A MAC, CUSTOMER SERVICE IS NO HELP, REFUSED REFUNDING ME,dealer-mate.com/, Internet

Below is the email from the original filer of this

To Whom It May Concern,

I had an issue with the software Dealer Mate when I first signed up.  The issue I had was due to my internet connection.  I have since dealt with Anatoly at Dealer Mate and have resolved the issue.  He installed the program locally on my machine and it is working great.  I made the report on ripoffreport.com because of the issue I was having.  I have since been using the program on my local machine and it performs flawlessly.  I have tried to post an update on my report and I have not been able to do so.  There is a bug in their system at ripoffreport.com that isn't allowing me to do so. 

I have contacted them several times and have received no help.  I forwarded these emails to Anatoly to show good faith that I am trying to change my report.  I am going to file a complaint with the FCC and my local attorney general on Monday to try and get this resolved.  I have had great dealings with Anatoly and his software since he installed the program locally on my machine.  The cloud would be great if I had a stronger internet connection but I am forced to use Satellite internet because of my dealerships location.  If you have any questions for me you can contact me anytime.

Thanks,
Jim M****
(((phone numbers redacted)))
(((email redacted)))
automobileadoption.com

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Anatoly shows his true colors.  He is a total crook and still has the audacity to reply to my report.  His product is inferior and WAY overpriced and if you have a legitimate problem he tries to make you feel stupid and offers next to nothing to help.  He says he offered to give me free plug ins?  Thats exactly what they were, he suggested that I run Windows on my Mac and protect it with a free antivirus software.  He offered nothing.  He cannot be successful as he has been fighting me for months over $750.  If he had any integrity he would have refunded my money.  They offer a 45 day free trial?  He admitted that is a joke as well. I figured out that it won't work on the first day and he wouldn't refund my money.  He also said it took a little longer to upload a picture.  I pic takes over 10 mins and he wants to blame it on my internet?  I use carsforsale and it works brilliantly.  I can upload 10 pics in 10 seconds.  ANATOLY IS  A LIAR AND A THEIF. DO NOT SPEND YOUR HARD EARNED MONEY ON THIS ANTIQUATED SOFTWARE!

we have totally different version of this case:

User simply has slower than usual internet service available in his area (I think he said rural community and has no choice-single provider) so had to wait little longer to upload pictures in cloud or use dealer-mate or any other sw as local application.

He has chosen to simply blame us, no matter what we tried to do, including offering him totally FREE plugins sw, installation and training for our sw as local application on his MAC IOS in virtual windows environment (no one in our market place has any other solution!). 

I repeat, at 0 cost to this user! He contiguously twisted everything around and keep insisting on some fantom costs for windows, pc, laptop, firewall sw, qbooks, etc. that we never asked for! Mind bugging! 

He filed dispute with our CC merchant account and refusing to pay any amount or settle this case amicably after all of the work we have done. We never promised or guaranteed that our sw would run they way he wants it with slower internet, he has 0 proof of that. Bottom line, its very easy to smear an honest company on the open web forum format...

So, any one having any questions and need prove of this statement, welcome to call me directly at
310-858-0725 and we would be happy to demonstrate how our sw runs on MAC as cloud or local....