Report: #814392

Complaint Review: Defcon Paintball

  • Submitted: Tue, December 27, 2011
  • Updated: Tue, December 27, 2011
  • Reported By: M in Toronto — richmond hill Ontario Canada
  • Defcon Paintball
    3550 victoria park ave toronto
    Internet, Ontario
    United States of America

Defcon Paintball Defcon Paintball Toronto - do NOT trust these people. Dishonest. Do not honor Wagjag coupons Internet, Ontario

*REBUTTAL Owner of company: Defcon Paintball Vouchers

Show customers why they should trust your business over your competitors...

I bought a Wagjag coupon for 6 people. Upon arrival, they said it wasn't valid that day and proceeded to list of huge number of restrictions around it's use. When I said this wasn't written on the coupon, they said 'read the website'. They laughed at me. I asked to speak to the manager and they said he's not available.

This company is NOT honest. and was cold enough to turn away a group of five children, ruining their day. Have nothing to do with these sleazebags.
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This report was posted on Ripoff Report on 12/27/2011 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/defcon-paintball/internet-ontario-/defcon-paintball-defcon-paintball-toronto-do-not-trust-these-people-dishonest-do-not-814392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Defcon Paintball Vouchers

AUTHOR: Defcon Paintball - (Canada)


This issue was brought to my attention and I have watched the surveillance videos and have heard what both parties have said. The sexual comments that this person wanted my staff to relay to me, were highly offensive and the fact that he said all this in front of his daughter and other patrons is even more disturbing. None of my staff laughed at him, they merely communicated the policy regarding promotional coupons or vouchers on a promotional day. 
 
To answer his other comments, both managers were not going to be available for the next few days due to holidays. 

Here is a link to the WAGJAG deal that we offered. If you look at the second last item on the left hand side it clearly states, "Not valid with any other offer or promotion". 
In fact any vouchers and/or coupons are not valid and can not be used on TUESDAY, THURSDAY OR FRIDAY. 

http://www.wagjag.com/?wagjag=54211

I am not to sure what he is looking for here. My staff operated within the company policies, and he was not treated any differently. 

I welcome him to use his coupons Monday, Wednesday, Saturday or Sunday. He also has the option to return the coupons and receive a full refund via WAGJAG. 


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