Report: #74509

Complaint Review: Dell And LTD Financials

  • Submitted: Tue, December 09, 2003
  • Updated: Tue, December 09, 2003
  • Reported By: Columbia Missouri
  • Dell And LTD Financials

Dell And LTD Financials Had to pay for a returned system Internet

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I oredered a system from Dell and later decided to change the
configuration. So I re-ordered it. But the previous system was
already shipped. So I returned it the same day I got and paid for the shipping both ways. After a few days I got the system which I wanted and it was on an installment plan.

There is no problem with the system I have now and I am paying the installments regularly on time. After a few weeks I receive a bill as the first installment for the system I returned. I called dell customer service and they said it is not in the system yet and if I have returned it, I should ignore those bills.

Now it is almost two years after this happened. I get a call from
LTD financial services(a collection agency) saying that my account was transfered from dell financials to them to collect $300. I told them I had already returned it long back and I have a return reference number also. They said call dell financials customer support and let them know. I did that and they say I should contact dell customer service. I called dell customer service and they said my account for that system was closed long back.

So I call this LTD financilas and they said they don't know anything about my return reference number and I should pay them immediately. I get calls everyday when I come for lunch and every evening when I return from work. I kept saying them that I cannot pay for something I did not purchase and they should verify with Dell that my system was returned.

And finally one day I get a call saying that my information will be forwarded to credit notification agency and legal action as a fraud case will be filed on me.

I don't have that kind of money to pay for those things so I paid them the amount. So I had to pay $500 for a system which was in me for one day.

Now if I want to complain about this to someone, is it dell playing the game or dell financial services or LTD financials
I don't know. But it is all a planned crime which is going unnoticed. I wanted to let others know of it so that it may not happen again to somebody else.

Columbia, Missouri
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This report was posted on Ripoff Report on 12/09/2003 08:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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