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Report: #1474922

Complaint Review: Dell Financial Services - Carol Stream Illinois

  • Submitted:
  • Updated:
  • Reported By: Greg — Falls Church Virginia United States
  • Author Confirmed What's this?
  • Why?
  • Dell Financial Services PO BOX 6403 Carol Stream, Illinois United States

Dell Financial Services They will not allow me to use a debit card to make a payment unless I pay them $14.95 for each and everytime I pay my $69.00 monthly bill Carol Stream Illinois

*Consumer Suggestion: Absorb This Concept

*Author of original report: Try and pay attention

*Consumer Comment: Get Onboard

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DO NOT USE DELL FINANCIAL SERVICES unless you want a business model that revolves around making your life inconvenient so they can assess a late charge or charge you $14.95 to use a debit card for each and every payment. Dell financial services only wants to have access to your checking account to pay pay your bills. If you do not give them access to your checking account, they want you to do one of two things....

1. Go to your bank, get a check written and then you go to the post office and buy a stamped envelope to mail it. They want you to be so inconvenienced, they will be able to put a late charge on your account if you forget. By the way, they don't send you a notification that a bill is due. If you don't inquire, you will be left in the dark as to when a bill is due. 

2. You can use a debit card but not online. You have to call one of their asswipe represetatives who are brainless and cannot think for themselves when you ask them a simple question. They will gladly process your credit card for $14.95 on a $69.00 bill which is a 22% upcharge for you to give them your hard earned cash. When I tell them even my trash service allows me to process debit cards online for $1.95 they seems to think they are a cutting edge company by offereing me the opportunity to be upcharged 22% everytime I give them my money. 

THEY DON'T WANT YOUR MONEY. THEY WANT YOUR LATE FEES AND UPCHARGES. 

DO NOT USE DELL FINANCIAL SERVICES. RUN AS FAR AWAY AS POSSIBLE. TALKING TO THEIR MANAGEMENT TEAM IS LIKE TALKING TO A BOX OF ROCKS. ALL THEY SAY IS THE SAME THING...YOU CAN PAY US $14.95. WHAT IS THE PROBLEM???

This report was posted on Ripoff Report on 03/07/2019 06:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-financial-services/carol-stream-illinois-60197-6403/dell-financial-services-they-will-not-allow-me-to-use-a-debit-card-to-make-a-payment-unle-1474922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Suggestion

Absorb This Concept

AUTHOR: coast - (United States)

POSTED: Saturday, March 09, 2019

Pay online from a checking account. Easy fix.

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#2 Author of original report

Try and pay attention

AUTHOR: Greg - (United States)

POSTED: Friday, March 08, 2019

There is no free online debit card system at Dell Financial Services. They don't want your money, they want to rack up late fees. Pay attention!

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#1 Consumer Comment

Get Onboard

AUTHOR: coast - (United States)

POSTED: Friday, March 08, 2019

Paper checks provide less security than the free online encryption payment process but if you want to remain in the 20th century that’s your choice. Get a checkbook and mail them the monthly payment.

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