Report: #809034

Complaint Review: Dell Inc

  • Submitted: Tue, December 13, 2011
  • Updated: Tue, December 13, 2011
  • Reported By: J.P. — 02151 Massachusetts United States of America
  • Dell Inc
    One Dell Way
    Round Rock, Texas
    United States of America

Dell Inc Michael S. Dell BAIT AND SWITCH on televisions Round Rock, Texas

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I had purchased (Samsung Series 6 60-inch UN60D6400UFXZA) on and received the order confirmation email upon sending the payment. Then next day when i went to track the order they had changed my invoice on their system to Dell - Samsung PN43D490 43" 720p Plasma upon realizing that i called the customer service and they informed that since they ran out of the original purchase model they are sending me the 43" as replacement. Yet you can still go on and purchase the 60" model. i believe they advertised and then came to realize that it is costing them a lot so they have changed the order to lower model to all consumers who have purchased the product. And it seems as that if is impossible to get in touch with a SUPERVISOR OR MANAGER.
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