Report: #168908

Complaint Review: Dell - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, December 21, 2005
Updated: Wed, December 21, 2005
Reported By: — Oceanside California

Author Confirmed

Why?

Dell dell.com Internet U.S.A.

Phone:
Web:
Category: Computer Dealers

Dell ripoff Online Internet

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I ordered a very expensive computer from Dell and within 6 weeks, my 20 inch flat panel digital monitor broke. I contacted Dell and they stated that they would send me a new one.

When I received my "new" one, it was refurbished. I spoke with customer service about this and they stated you only get a new replacement within the first 21 days.

This refurbished replacement only held up about a week and a half. They replaced it with another refurbished monitor.

I asked them to send me the information stating that you would only get a new replacement within 21 days but they did not. They only sent me a link stating that it would be replaced with a new or refurbished product if it breaks within one year.

The only info. I saw about 21 days is for a full refund. So I paid the price of a brand new monitor but received a refurbished one.

Karen
Oceanside, California
U.S.A.

This report was posted on Ripoff Report on 12/21/2005 06:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell/internet/dell-ripoff-online-internet-168908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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