• Report: #771786
Complaint Review:

Delta Airline

  • Submitted: Thu, September 01, 2011
  • Updated: Thu, September 01, 2011

  • Reported By: United States of America
Delta Airline
Internet United States of America

Delta Airline Bait and Switch Fares Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Here is the message that I submited to Delta's Customer Service. I wanted to share my experience with the public:

"I am appaled by the "bait and switch" tactics of this online service. I spent over an hour booking a flight yesterday because the system gave me a price for the flight, allowed me to enter my credit card information and purchase flight insurance. Then, right before it processes the payment, I receive a message stating "The fare quoted earlier of $139.30 (USD) has changed. The new fare for this itenerary is $237.30. To continue your purchase click Continue. Otherwise start over to return to the Reservations input screen and select different dates and times."

I "started over" several times, clearing cookies, using different browsers. I even took a screen shot to show the price change to customer service. No matter what, the initial price and the price right before the charge would change. When I spoke with customer service about this the following day, they stated that the system was down and that they would NOT honor the price that I had been quoted since the "price is subject to change until the ticket is issued.". [continued below]....

In business, this is called a "bait and switch" and it is one of the worst and most frustrating price gimmicks. I find it interesting that businesses are allowed to make "mistakes" and customers are the only ones contractually obligated to pay for "mistakes." As a reputable business, the company should take some responsibility for the "price glitch" and honor the fares that are listed.


I will be certain to notify the public about my experience and to warn them of this unethical practice. Yes, your company is protected and may not legally obligated to honor the price until a ticket is issued, but customer service and reputation should be worth the $100 difference in pricing. For this reason, I will not do business with your company and I will warn others against showing your company patronage, as well."

Thank you for taking the time to review this complaint.

This report was posted on Ripoff Report on 09/01/2011 07:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/delta-airline/internet/delta-airline-bait-and-switch-fares-internet-771786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Delta Airline

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?