First few claims went ok. Last fall $180 for tie rod, after 3 months of trying to get paid the dealership demanded I pay and never come back. Promises of check was sent over and over. I posted on BBB and Aaron promised it was a stupid mess up and had a check to me in 3 days if I remove my comments. January my torque converter went bad. I spent 17.5 hours on hold over several days, multiple emails and voice messages before authorization was given. Now pushing 69 days since I was told DAP had the receipt, and still no reimbursement. I am out $1603 reimbursement, already paid interest on the charge. Have spent another 4 hours on hold, multiple emails and voice messages, all of which never get contacted back. Supposedly 3 checks have been mailed but I have not recieved any. Your company customer service is a sham. You should be ashamed of yourselves!

Charles Seruya, President of Delta Auto Protect: Have you ever been affliated in any way with Direct Buy Warranty? 

Be careful how you answer this, because apparently theres an old LinkedIn profile in archived at Google for "Charles Seruya" "Senior Underwriter at Direct Buy Warranty." 

If you were ever affiliated with Direct Buy Warranty, then considering your present position of President of Delta, assuming that Delta Auto Protect was created to replace Direct Buy Warranty after Direct Buy was kicked out of New Jersey may be a totally reasonable thing for people here to conclude. Meaning that your denials and lawsuit of the original author here are unfounded. As it is, by filing a suit against the original poster smacks of a Strategic Lawsuit Against Public Participation (SLAPP). And it tells anyone reading this all that they need know about Delta and their ways.

Coming clean here and owning any history and actions would go a far longer way in making Delta appear to be credible rather than a questionable auto warranty provider who is threatening and litigeous in order to keep a possibly shady history hidden. 

Please take notice that Omega Vehicle Services, LLC d/b/a Delta Auto Protect (“Plaintiff”) has initiated an action in the Superior Court of Maricopa County (Arizona), case number CV-2016-003257 (“the Action”), due to allegedly false statements made by the author, “DeltaAutoWarrantyisDirectBuyAutoWarranty” and authors of additional comments, "DeltaIsAScam,” “Will,” “Unhappy victim,” and “DigitCEO.” In the Action, Plaintiff seeks to subpoena the records of Xcentric Ventures, LLC for your identifying contact information to be sent to Reiter and Zipern, Attorneys at Law at: 75 Montebello Road, Suffern NY 10901.  Plaintiff has served a subpoena on Xcentric Ventures, LLC, the company that owns and operates this website, to reveal your identities.  You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before July 1, 2016 (the original date for Xcentric Ventures, LLC to produce said information was June 24, 2016, but we will not demand production until July 8, 2016 to allow sufficient time for you to provide same), to Arnold E. Reiter, Esq. via email (areiter@reiterlawfirm.com) or facsimile (845-738-4239).

Ran into the SAME issues, claims denied and a run around.  A quick search found this from an outdated linked in profile

Charles Seruya ... Senior Underwriter at Direct Buy Warranty ...

Nightmare to deal with is very, very true. You will be lucky if you can get a straight answer. And even more lucky if you get your claim paid. Rather they are the same company as the NJ company that relocated to PA, I don't know, BUT I do know they are not an honest company and as an experienced consumer with Delta Auto Protect, I would advise my friends and family to RUN AWAY from this company. One thing you will get from Delta Auto Protect is a very long and frustrating joy ride that they call the "in review" process. This may take 10-12 days or you may get an extended journey that lasts weeks before you know if they will approve the repairs you need. Pack a LARGE bag for this trip, if you chose to buy a plan from Delta Auto Protect! AND the bill for the journey will be paid out of your own pocket!   

I have contacted Delta because of your report.  Delta has completely denied all your allegations and say they have absolutely no affiliation to Direct Buy Auto.  Can you please for the sake of my confusion connect the dots for me, can you prove that Delta is the violating company?

Names, any type of proof at all?  

The information contained in this posting as it pertains to Delta Auto Protect is patently FALSE  Delta Auto Protect does not for Air Conditioning coverage in our Diamond Plus program.  This review as all reviews on this matter is being posted by a competitor.  

Once again any questions of concerns feel free to reach me directly.

Charles Seruya - President

Delta Auto Protect 

866-598-5429

1800 John F. Kennedy Blvd 

Philadelphia, Pa 19103

 FYI. Since Delta insisted on supplying the replacement parts the Honda dealer will not warranty the AC repair. Just another reason to stay away!!!!

I purchased their Diamond Plus extended warrany that was to cover everything on my Honda. It came with a 30 day moneyback guarantee. The problem with that is you have to wait 30 days before you can file a claim. Guarantee is worthless. I had my car at a Honda dealer for an electrical problem and AC was not working. Delta refused to pay anything on the electrical problem and insisted on sending out the AC parts needed for the repair. Parts arrived 3 days later. Labor was to be paid by Delta. The car was repaired and ready to be picked up. The Honda dealer called Delta multiple times a day for their credit card number to cover their small portion of the repair bill. 3 weeks later still no response from Delta. I had a rental car from the dealer. Delta was supposed to cover that too but would only cover ONE DAY. It took three days alone to get the parts shipped to the dealer. Nothing in the contract stated that Delta would have to supply the repair parts. THIS IS A PYRAMID SCHEME. They take your money and you have to fight just to get a small portion of the bill paid. STAY AWAY.

I would have to believe the OP is correct. It would make perfect sense. Especially when you look at Delta's contract. First they lie to people saying they have a full coverage plan. They dont offer an exclusionary policy. That is a lie. Everything they offer is stated component, which is NOT the same as full coverage aka bumper to bumper. Also they are self insured, just like Direct Buy. If Delta goes out of business, there goes your money right along with it. Delta has been in business barely over a year. Just another scam type company in this industry. They will offer ridiculously low prices just to get your money. When you go to make a claim they will find every reason in the book to deny it. Mark my words, this company will not be around long and your money will disappear...

 The information contained in this posting as it pertains to Delta Auto Protect is patently false. Delta Auto Protect is not affiliated or associated with Direct Buy Auto Warranty or Direct Buy Associates, Inc. in any fashion. Particularly, the owners of Delta Auto Protect are not the “gang” from Direct Buy Warranty.

The assertions contained in this posting are nothing more than broad, sweeping mischaracterizations equating Delta Auto Protect to a separate, unrelated auto warranty company.  Specifically, the consumer-author fails to provide any details of his or her denied claim(s), or the circumstances surrounding any notion that “Delta Auto Protect was a nightmare to deal with.” The policy at Delta Auto Protect is to immediately tender an explanation for any denied coverage of claim, along with the steps to remediate the issue if the customer believes there is a mistake or that coverage was inappropriately denied. It appears that the consumer-author of this posting has a predisposition against Direct Buy Warranty, and is retaliating against the wrong entity.

Delta Auto Protect is completely and entirely separate and distinct from Direct Buy Warranty.

Let us know if you have any questions/comments.

 Regards,

Charles Seruya - President

 Delta Auto Protect 

www.DeltaAutoProtect.com

Delta Auto Protect

1800 John F. Kennedy Blvd.

Philadelphia, Pa 19103

(866) 598-5429