Report: #1004349

Complaint Review: DeLuca Chevrolet

  • Submitted: Sun, January 27, 2013
  • Updated: Tue, February 26, 2013
  • Reported By: Takenforaride — winslow Maine United States of America
  • DeLuca Chevrolet
    112 Bank Road
    Haverhill, Massachusetts
    United States of America

DeLuca Chevrolet Bill Deluca Family of Dealerships Fraud, False Incentive, Bait and Switch Haverhill, Massachusetts

*REBUTTAL Owner of company: two sides to every story

*Consumer Comment: Stupid

Show customers why they should trust your business over your competitors...

I purchased a new Chevy from this dealer in Oct 2011. They negotiated tough, but in the end I wanted the car and agreed to the price. My first mistake. During the closing I was promised a $500 Lowes card and have the
GM Customer Incentive and Onstar Acknowledegment form in my hand to prove it. I was told it comes directly from GM and that I will get it in a few weeks. After a few weeks went by, I called and spoke to Greg the manager. Greg put the blame on GM. Ok fine. I follow up with GM and they told me that program was expired before it was even offered to me. So DeLuca purposefully offered me the incentive even though they knew or at least should have known it was expired.

After numerous follow up calls and emails with Greg, he admitted that GM stopping running the promotion but REFUSED to make good on the incentive which I have in writing. I am tired of trying to get DeLuca to do the right thing and man up and provide me what they promised and put in writing. To this day, I have not received anything. I WILL NEVER BUY A CAR FROM DELUCA! EVER! Please do not think because you have it in writing that it means anything to these guys because obviously it does not. STAY AWAY!

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#1 REBUTTAL Owner of company

two sides to every story

AUTHOR: delucachevrolet - (United States of America)

Consumer , first purchased vehicle and gave deposit on Septmeber 27,2011 when customer qualified for commercial business choice program, which consumer requested the $500 lowes gift card. Consumer did not take delivery in a timely manner to qualify for business choice as the program epxired October 3, 2011.  The consumer took several weeks to decide, if they should register the vehicle in Maine or Florida.  Consumer physically did not sign new paperwork and take delivery October 15,2011. The dealership tried contacting the consumer on both numbers that were on file, when we were acknowledged of this report. The consumer is no longer at either number. 
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#2 Consumer Comment



This was STUPID on their part and even more stupid to not make good on it. I highly suggest you NOT drop this. If you have written proof then please take it to small claims court. You don't need Counsel to do this and the filing fee is small. That will get their attention and they may even settle with you before your day in court. Again, do not let them get away with this.

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