Complaint Review: Dependable Locks - Quick Locksmith - Cleveland Ohio
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- Author Confirmed
- Dependable Locks - Quick Locksmith Cleveland, Ohio U.S.A.
- Phone: 440-339-5560
- Web:
- Category: Locksmiths
Dependable Locks - Quick Locksmith False Advertising ripoff Cleveland Ohio
*Author of original report: Finally a Response
*Consumer Suggestion: DEPENABLE LOCKS CALL CENTER FOUND IN NEW YORK
*Consumer Suggestion: DEPENABLE LOCKS CALL CENTER FOUND IN NEW YORK
*Consumer Suggestion: DEPENABLE LOCKS CALL CENTER FOUND IN NEW YORK
*Consumer Suggestion: check this news story out on the company you are complaining about
*Consumer Suggestion: Pam the Ohio Attorney general has filed a lawsuit against this company.
*Consumer Suggestion: Pam the Ohio Attorney general has filed a lawsuit against this company.
*Consumer Suggestion: Pam the Ohio Attorney general has filed a lawsuit against this company.
*Consumer Suggestion: Pam the Ohio Attorney general has filed a lawsuit against this company.
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I am sure this has happened to many other people, but this is the first time for me.
I recently adopted a puppy and I was nervous to leave her home alone for the first time. In the midst of making sure I had gated her properly and removed any objects she could get in to, I locked myself out of my home.
Just moving in a month ago, I had not made arrangements to give someone a spare set of keys. I tried calling my landlord and he did not answer. So I had to call a locksmith.
After several calls, I found someone who would come out for $55. I jumped at this price because all of the other people were saying it would cost between $120-$150 for the call.
The locksmith was supposed to be there in 15 minutes, but it was more like 45 minutes. He assesed the situation and told me that regardless of how he gets the door opened, it was going to cost be an additional $85.85. I was already upset, because this is more than anyone else was going to charge for the entire job.
Please keep in mind that their ad in the yellow pages says, WE WILL BEAT ANYONE ELSE'S PRICE.
At this point, I was already responsible for the $55 service call, so I figured I might as well go through with the whole thing.
The locksmith, tried to pick the lock and also tried those air pressure bags to force the door open. Neither worked.
So, then he tells me that he is going to have to drill the lock out and there are several options for replacing the lock. I chose the cheapest option.
After he was finished, he said if I paid in cash, he would be able to call his supervisor to get me a deal. He ended up crediting me $25 for being late and not charging me tax.
Here is a breakdown of my bill:
Service Call $55.55
Breaking In (Drill) $85.85
Uninstall Old Lock $15.15
B-Level Door Knob $55.55
New Lock Installation $15.15
Cash + Late Disount -$25
---------------------------
Total $200
Was I ripped off! I know I was mislead. Do I have a case to try and get some money back per their advertisement to beat anyone's price?
Pam
Lakewood, Ohio
U.S.A.
This report was posted on Ripoff Report on 04/09/2006 10:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dependable-locks-quick-locksmith/cleveland-ohio/dependable-locks-quick-locksmith-false-advertising-ripoff-cleveland-ohio-185706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 Author of original report
Finally a Response
AUTHOR: Pamela - (U.S.A.)
SUBMITTED: Saturday, January 06, 2007
I filed a complaint with the Ohio Attorney General in December and just got a response that they received my complaint. We'll see what happens! I am keeping my fingers crossed.
#8 Consumer Suggestion
DEPENABLE LOCKS CALL CENTER FOUND IN NEW YORK
AUTHOR: Leland - (U.S.A.)
SUBMITTED: Friday, January 05, 2007
I-Team: Deceptive Locksmiths
Posted by: John Mercure - 11/29/2006
ADVERTISEMENT
Shady locksmiths continue to cheat desperate Milwaukee consumers. The I-Team tracks these guys down to their home base outside Wisconsin.
The company claims to be local, but we discovered they operate out of New York. We traced the trail of deception and ripoffs a thousand miles from home.
Complaints and lawsuits in several states tell the tale. People locked out of their homes and cars call for help. They're quoted one price over the phone, but after the work is done, they discover it costs much more than the quote. One customer was told the cost would be $55. When the guy showed up, she was hit up for $140.
We decided to check it out. We locked ourselves out of a Milwaukee home and then called a "Local" locksmith-- Dependable Locks-- for help.
Dependable showed up, took two minutes to open our door, and charged us more than we were quoted. Then they refused to answer our questions.
"I'm an employee. The managers... You should talk to them," one guy told us.
There was something else disturbing. Our locksmith never even bothered to make sure we lived in the house he just opened for us. In fact, we had permission to use a house. But it didn't belong to ANYONE there that day. We just borrowed it for the investigation.
"This isn't even his house. You allowed one stranger to get in another stranger's house," we pointed out.
The response? "Sometimes the guy moved in an apartment... I'm sorry. I have no comment for you. If you have something, go to the company."
We did go the company. But this 'local' operation is nowhere near Milwaukee.
"Our search brought us to New York... America's financial and cultural center. Its also the headquarters for Dependable Locks... A company ripping off people in Wisconsin and across America."
Not far from midtown Manhattan... In the shadow of the statue of liberty... Dependable Locks does it's dirty business from this Bronx office building. We decided to pay the owners a visit.
We were told to knock on a specfic door to talk to a manager.
But no one ever answered. They then asked us to wait ouside. We did.
No one ever came.
But former employee Mekesia Brown says she was told to elude customers' questions. "They're making so much money and it seems they just don't care about what they do or how they do it," Brown told us. She used to work in the Bronx call center.
We asked her, "Is it fair to say that there were policies in place for you guys to not be 100% honest... To be kind of vague... Kind of not on the level?"
"Yes," she told us. "And it was joked about by the staff and the supervisors."
Speaking of supervisors, affter 15 minutes we thought one had finally come out to talk to us.
"I'm going to ask you to wait outside the parking lot," the man said. He refused to talk to us. He then told us yet another place to wait. We waited. For a long time. But managers at Bronx headquarters never came back to chat.
Mekesia Brown remembers how her bosses told her to deal with Wisconsinites. "Some would be crying. Some would be really angry, agitated, and still, and get that information from them as fast as possible and not give them any information as much as we could," she recalls.
And what about those fake Wisconsin addresses used by Dependable Locks? The address of a Waukesha gelato shop was listed in one ad.
Brown explains how that worked. "If there was a really angry customer who wanted to know where our location was, we would pull up our gps system," she admits. "We would give them a random address for a Taco Bell... Or a parking lot."
A shady business. A trail of lies and lawsuits. A former employee who wouldnt even call her old company for help...
"If I was ever in a situation where i needed a locksmith... I would think twice. I would make sure to find out where that locksmith was. Because I hope to never deal with that company myself," Brown says.
Dependable Locks has operations in several states. They are being investigated in almost all those... Including here in Wisconsin.
The state of Illinois is suing them... And their license there has been suspended.
The problem here: we license hairdressers...Auctioneers... Even bait shop owners. But not locksmiths.
More headlines
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NOTE: EEO Public File Reports
2000-2007, Journal Broadcast Group, a Journal Communications Inc. company
Developed by Journal Interactive
PLEASE MAKE SURE TO SUPPORT RIP-OFF REPORTS OTHERWISE YOU WOULD NOT BE READING THIS RIGHT NOW.
#7 Consumer Suggestion
DEPENABLE LOCKS CALL CENTER FOUND IN NEW YORK
AUTHOR: Leland - (U.S.A.)
SUBMITTED: Friday, January 05, 2007
I-Team: Deceptive Locksmiths
Posted by: John Mercure - 11/29/2006
ADVERTISEMENT
Shady locksmiths continue to cheat desperate Milwaukee consumers. The I-Team tracks these guys down to their home base outside Wisconsin.
The company claims to be local, but we discovered they operate out of New York. We traced the trail of deception and ripoffs a thousand miles from home.
Complaints and lawsuits in several states tell the tale. People locked out of their homes and cars call for help. They're quoted one price over the phone, but after the work is done, they discover it costs much more than the quote. One customer was told the cost would be $55. When the guy showed up, she was hit up for $140.
We decided to check it out. We locked ourselves out of a Milwaukee home and then called a "Local" locksmith-- Dependable Locks-- for help.
Dependable showed up, took two minutes to open our door, and charged us more than we were quoted. Then they refused to answer our questions.
"I'm an employee. The managers... You should talk to them," one guy told us.
There was something else disturbing. Our locksmith never even bothered to make sure we lived in the house he just opened for us. In fact, we had permission to use a house. But it didn't belong to ANYONE there that day. We just borrowed it for the investigation.
"This isn't even his house. You allowed one stranger to get in another stranger's house," we pointed out.
The response? "Sometimes the guy moved in an apartment... I'm sorry. I have no comment for you. If you have something, go to the company."
We did go the company. But this 'local' operation is nowhere near Milwaukee.
"Our search brought us to New York... America's financial and cultural center. Its also the headquarters for Dependable Locks... A company ripping off people in Wisconsin and across America."
Not far from midtown Manhattan... In the shadow of the statue of liberty... Dependable Locks does it's dirty business from this Bronx office building. We decided to pay the owners a visit.
We were told to knock on a specfic door to talk to a manager.
But no one ever answered. They then asked us to wait ouside. We did.
No one ever came.
But former employee Mekesia Brown says she was told to elude customers' questions. "They're making so much money and it seems they just don't care about what they do or how they do it," Brown told us. She used to work in the Bronx call center.
We asked her, "Is it fair to say that there were policies in place for you guys to not be 100% honest... To be kind of vague... Kind of not on the level?"
"Yes," she told us. "And it was joked about by the staff and the supervisors."
Speaking of supervisors, affter 15 minutes we thought one had finally come out to talk to us.
"I'm going to ask you to wait outside the parking lot," the man said. He refused to talk to us. He then told us yet another place to wait. We waited. For a long time. But managers at Bronx headquarters never came back to chat.
Mekesia Brown remembers how her bosses told her to deal with Wisconsinites. "Some would be crying. Some would be really angry, agitated, and still, and get that information from them as fast as possible and not give them any information as much as we could," she recalls.
And what about those fake Wisconsin addresses used by Dependable Locks? The address of a Waukesha gelato shop was listed in one ad.
Brown explains how that worked. "If there was a really angry customer who wanted to know where our location was, we would pull up our gps system," she admits. "We would give them a random address for a Taco Bell... Or a parking lot."
A shady business. A trail of lies and lawsuits. A former employee who wouldnt even call her old company for help...
"If I was ever in a situation where i needed a locksmith... I would think twice. I would make sure to find out where that locksmith was. Because I hope to never deal with that company myself," Brown says.
Dependable Locks has operations in several states. They are being investigated in almost all those... Including here in Wisconsin.
The state of Illinois is suing them... And their license there has been suspended.
The problem here: we license hairdressers...Auctioneers... Even bait shop owners. But not locksmiths.
More headlines
-------------------------
ADVERTISEMENT
-----------------------
News | Weather | Sports | Links | 4 On Your Side | Feedback | Privacy Policy
NOTE: EEO Public File Reports
2000-2007, Journal Broadcast Group, a Journal Communications Inc. company
Developed by Journal Interactive
PLEASE MAKE SURE TO SUPPORT RIP-OFF REPORTS OTHERWISE YOU WOULD NOT BE READING THIS RIGHT NOW.
#6 Consumer Suggestion
DEPENABLE LOCKS CALL CENTER FOUND IN NEW YORK
AUTHOR: Leland - (U.S.A.)
SUBMITTED: Friday, January 05, 2007
I-Team: Deceptive Locksmiths
Posted by: John Mercure - 11/29/2006
ADVERTISEMENT
Shady locksmiths continue to cheat desperate Milwaukee consumers. The I-Team tracks these guys down to their home base outside Wisconsin.
The company claims to be local, but we discovered they operate out of New York. We traced the trail of deception and ripoffs a thousand miles from home.
Complaints and lawsuits in several states tell the tale. People locked out of their homes and cars call for help. They're quoted one price over the phone, but after the work is done, they discover it costs much more than the quote. One customer was told the cost would be $55. When the guy showed up, she was hit up for $140.
We decided to check it out. We locked ourselves out of a Milwaukee home and then called a "Local" locksmith-- Dependable Locks-- for help.
Dependable showed up, took two minutes to open our door, and charged us more than we were quoted. Then they refused to answer our questions.
"I'm an employee. The managers... You should talk to them," one guy told us.
There was something else disturbing. Our locksmith never even bothered to make sure we lived in the house he just opened for us. In fact, we had permission to use a house. But it didn't belong to ANYONE there that day. We just borrowed it for the investigation.
"This isn't even his house. You allowed one stranger to get in another stranger's house," we pointed out.
The response? "Sometimes the guy moved in an apartment... I'm sorry. I have no comment for you. If you have something, go to the company."
We did go the company. But this 'local' operation is nowhere near Milwaukee.
"Our search brought us to New York... America's financial and cultural center. Its also the headquarters for Dependable Locks... A company ripping off people in Wisconsin and across America."
Not far from midtown Manhattan... In the shadow of the statue of liberty... Dependable Locks does it's dirty business from this Bronx office building. We decided to pay the owners a visit.
We were told to knock on a specfic door to talk to a manager.
But no one ever answered. They then asked us to wait ouside. We did.
No one ever came.
But former employee Mekesia Brown says she was told to elude customers' questions. "They're making so much money and it seems they just don't care about what they do or how they do it," Brown told us. She used to work in the Bronx call center.
We asked her, "Is it fair to say that there were policies in place for you guys to not be 100% honest... To be kind of vague... Kind of not on the level?"
"Yes," she told us. "And it was joked about by the staff and the supervisors."
Speaking of supervisors, affter 15 minutes we thought one had finally come out to talk to us.
"I'm going to ask you to wait outside the parking lot," the man said. He refused to talk to us. He then told us yet another place to wait. We waited. For a long time. But managers at Bronx headquarters never came back to chat.
Mekesia Brown remembers how her bosses told her to deal with Wisconsinites. "Some would be crying. Some would be really angry, agitated, and still, and get that information from them as fast as possible and not give them any information as much as we could," she recalls.
And what about those fake Wisconsin addresses used by Dependable Locks? The address of a Waukesha gelato shop was listed in one ad.
Brown explains how that worked. "If there was a really angry customer who wanted to know where our location was, we would pull up our gps system," she admits. "We would give them a random address for a Taco Bell... Or a parking lot."
A shady business. A trail of lies and lawsuits. A former employee who wouldnt even call her old company for help...
"If I was ever in a situation where i needed a locksmith... I would think twice. I would make sure to find out where that locksmith was. Because I hope to never deal with that company myself," Brown says.
Dependable Locks has operations in several states. They are being investigated in almost all those... Including here in Wisconsin.
The state of Illinois is suing them... And their license there has been suspended.
The problem here: we license hairdressers...Auctioneers... Even bait shop owners. But not locksmiths.
More headlines
-------------------------
ADVERTISEMENT
-----------------------
News | Weather | Sports | Links | 4 On Your Side | Feedback | Privacy Policy
NOTE: EEO Public File Reports
2000-2007, Journal Broadcast Group, a Journal Communications Inc. company
Developed by Journal Interactive
PLEASE MAKE SURE TO SUPPORT RIP-OFF REPORTS OTHERWISE YOU WOULD NOT BE READING THIS RIGHT NOW.
#5 Consumer Suggestion
check this news story out on the company you are complaining about
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Sunday, December 03, 2006
Dependable lock formerly called superb solutions, priceline and many other names. there is a video to watch also.
http://www.todaystmj4.com/_content/news/iteam/story_5739.asp
#4 Consumer Suggestion
Pam the Ohio Attorney general has filed a lawsuit against this company.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Friday, December 01, 2006
Pam this is a phony locksmith company who has ripped off consummers all over the country.
You need to file a complaint with the ohio attorney generals office. they already have a case pending against this company. This company has used the name of priceline and superb solutions in the past.
#3 Consumer Suggestion
Pam the Ohio Attorney general has filed a lawsuit against this company.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Friday, December 01, 2006
Pam this is a phony locksmith company who has ripped off consummers all over the country.
You need to file a complaint with the ohio attorney generals office. they already have a case pending against this company. This company has used the name of priceline and superb solutions in the past.
#2 Consumer Suggestion
Pam the Ohio Attorney general has filed a lawsuit against this company.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Friday, December 01, 2006
Pam this is a phony locksmith company who has ripped off consummers all over the country.
You need to file a complaint with the ohio attorney generals office. they already have a case pending against this company. This company has used the name of priceline and superb solutions in the past.
#1 Consumer Suggestion
Pam the Ohio Attorney general has filed a lawsuit against this company.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Friday, December 01, 2006
Pam this is a phony locksmith company who has ripped off consummers all over the country.
You need to file a complaint with the ohio attorney generals office. they already have a case pending against this company. This company has used the name of priceline and superb solutions in the past.
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