Report: #30709

Complaint Review: Desert Toyota of Las Vegas

  • Submitted: Sat, September 21, 2002
  • Updated: Sun, May 29, 2011
  • Reported By: Las Vegas NV
  • Desert Toyota of Las Vegas
    6300 West Sahara
    Las Vegas, Nevada

Show customers why they should trust your business over your competitors...

On or about July 3, 2002 I applied online for a lease with Toyota Motor Credit. I was told to contact desert Toyota. A meeting with a representative (Glen Miller) was set up and at that meeting he told me that he could not finance the vehicle. Several days later I got a call from "Lisa" on a survey. I told her what happened. She said she would talk to her manager and call me back. When she called back, I asked her what she could do. She said " send you home in a new truck today".

I made an appointment to go in on July 15, 2002. At that time, I made a lease agreement with Desert Toyota and gave them a check for $1,000 for the down payment. Several weeks later, I received a call from "Billie" asking me to come in and "finalize the deal" I asked what it was about, and she told me she needed additional papers signed. When I went in, I was told they couldn't make the deal that was previously agreed to. But could finance me at an additional $150.00 per month.

I stated we had a contract that was binding on BOTH parties and left the premises. I have spoken to Desert Toyota Representatives trying to get registration papers to register the truck without success. On August 14, 2002, which was the last day to register the truck, I still had not received the necessary paperwork and filed a complaint with the DMV and received a 10 day extension to register the vehicle.

I believe Desert Toyota was unsuccessful in selling the lease agreement to a third party and is therefore attempting to back out of the lease agreement, however, my lease agreement is with Desert Toyota and is not contingent upon them selling the agreement and contains no language to nullify the contract in the event they were unsuccessful in selling it.

The contract is mutual binding and Desert Toyota needs to honor its obligation under the contract and its requirements under the law to provide the paperwork necessary to register the vehicle.

Desert Toyota threatened me that they were going to report the vehicle stolen. I told them to go ahead I had a valid contract whether they wanted to honor it or not. Desert Toyota did not provide the necessary paperwork to register the vehicle and the DMV would not grant another extension. Therefore with the assistance of the DMV I returned the truck to Desert Toyota and under pressure from the DMV they returned my down payment.

I am still considering filing a lawsuit against Desert Toyota for misrepresentation and unlawful sales tactics.

Las Vegas, Nevada
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This report was posted on Ripoff Report on 09/21/2002 03:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Karl - (USA)

is available at this website!

Just stay at this site and type in 449481 and it appears in the consumer comments section at Ripoff Report #449481.

Thank You
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#2 Consumer Suggestion

Let's expose this deception Tom all over the net.

AUTHOR: The Great Thorn - ()

Tom I feel that it is time for me to help you with this bad car dealer. Tom I call myself "The Great Thorn" for a good reason.

I would like you to try this. Go to or and type in RIP OFF and hit search. You will see how fast the Rip Off Report comes up.

First, If I were you, would never pass out your credit info to anybody over the internet. God only knows who will have access to your credit info and what they will do with it before or after a car deal.

If Toyota Motor corp lets car dealers do what has happend to you, I would not trust Toyota Motor Corp ether.

Now concerning your lease agreement with this bad Toyota dealer. I feel that they did what is called a "Spot Delivery" This is where the desk manager or the sales manager told the salesman to get you to sign all of the first half of the papers and for him to get you into what car dealers call "The Box" The finance office so the F&I guy can take his turn at having his way with you.

I am willing to bet that this "Programed F&I Shark" tryed to sell you everything under the sun, like credit life disability Ins, maybe an overpriced extended warranty or an way over priced alarm system.

Here in Arizona the "Programed F&I Sharks" Like to sell what they call "The Desert Protection Package" The DPP is nothing more then a way for the car dealer to bend over the suckers and take more money and give then a big fat NOTHING!

I feel that this car dealer Knew that they could not get you the deal they had you sign. They just wanted to take you off of the car buying market and let their F&I guy have time to find a way to strucure a car deal that made the most profit for the car dealer.

Sometimes car dealers will call you back to the dealership after you have had some time to fall in love with the new car and have had time to show it to your friends and co-workers.

Then the deception comes in to play. The car dealer's GSM will have the F&I guy call you and say to you "hey Tom How do you like your new truck, Then he will say to you "When can you come down and finish off the bank's documents?

What he is really saying is "Hey Tom My boss told me to call you and try to sucker you into comming back to the dealership and let us re-contract you so we can bend you over and get more money out of you, What time can you come back to the dealership?

I need to let the F&I guy know what time you are comming so he has time to find the KY JELLY, So what time are you comming down here?

Tom F&I guys never want you to read the buyer's contract before you sign it, If you do read all of the "REAL FINE PRINT" On the back side you will read all of the "LOOP HOLES" that are in the car dealer's favor.

Trust me they have many ways to get out of a car deale that does not work for them, But you have nothing in your favor except an over priced car in your driveway that is loosing you money everyday.

It really angers me when I find that a car dealer wants to become a pain in the buyer's A HOLE when it comes time to return the buyer's down payment after a car deal falls apart.

When it comes to the "MONEY FLOW" they only want a "ONE WAY PIPE LINE" and that is in their direction.

The car dealer could have had you sign all of the paper work and you go home without the truck.

At this time, the car dealer could have had the F&I department send the documents to Toyota Finance or what ever bank that they thought they could get to do the deal, then have you come back and take the new truck home after the deal was APPROVED?

I will tell you why they did not want to do the deal this way,. The wanted to "TAKE YOU OFF OF THE CAR BUYING MARKET" so their "Trained Lot Sharks" could chew you up and spit you off of their lot after they were done.

This is a sure way for a car dealer to prevent you from buying a car from a car dealer down the street.

Tom If I were you my friend, I would go to your local credit reporting agency and prove you were turned down for the car loan and get your FREE COPY of your credit report.

You will more then likly find that this car dealer has "FIRED a SHOT GUN" to your credit report. This does your credit no good at all.

Hey Tom ask yourself this question.

What do these web sites do for car dealers?

Tom come back to your Rip Off Report and post what you think the above list of web sites do for car dealers.

I also feel that if I were you I would send a copy of your Rip Off Report to

Toyota Motor Sales USA, Inc.
Department H200
19001 S. Western Avenue
Torrance, CA 90509
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800
Web site:

I hope I have ehlped you in some way.
I will fax a copy of your complete Rip Off Report to this dealership.

Tell them to put this Rip Off Report in their pipe and smoke it.

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