Complaint Review: Deutsche Parts
Deutsche Parts Eurostar Industries Inc. Refund not given for parts returned Norwalk , Connecticut
My friend and his co-worker emailed the company to request to return these parts and have a manual kit sent instead. My friend was under the impression that his co-worker was returning the wrong set, so on 3/22/11 I ordered the manual set for him.
On 3/29/11, I emailed the Deutschepartsusa.com regarding both orders. Unfortunately, the co-worker had not returned the original kit and on the second shipment, a tie rod was missing.
I sent an email requesting to return the automatic set and to inform them of the missing part. I received authorization to return the automatic kit and the other tie rod would be shipped ASAP.
We received the missing part in a timely fashion, but unfortunately, these did not fit either, although according the descriptions, year of car, etc, it should have.
I had NO trouble getting authorization to return the parts again. On May 2, the manual parts were returned. I have been emailing ever since trying to get credit on BOTH returns.
So far, I have sent 15 emails concerning this problem. I have received 2 responses. First asking if I had a tracking number, which I gave them and second, they would have the warehouse conduct an investigation on my returns.
I have had no luck reaching them by phone. I have $247.48 after shipping charges due back to me. They were really good at allowing me to return the parts, but NOW I can't get my money back!!!!!!
This report was posted on Ripoff Report on 06/30/2011 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/deutsche-parts/norwalk-connecticut-06854/deutsche-parts-eurostar-industries-inc-refund-not-given-for-parts-returned-norwalk-conn-747616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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