• Report: #15749

Complaint Review: Diet ZX, VitaFree.com & Family Products LLC

  • Submitted: Mon, March 04, 2002
  • Updated: Mon, April 15, 2002

  • Reported By:Dallas TX
Diet ZX, VitaFree.com & Family Products LLC
Nationwide U.S.A.

DIET ZX - VitaFree.com & Family Products ALL FRAUDULENT RIPOFFS

*UPDATE Employee: FYI: Genesis Intermedia is the companys name.

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I placed an order for Diet ZX on October 21, 2001. My credit card was charged $103.30 for the order on October 23, 2001. December 2001 I sent them an e-mail inquiry requesting status of my order and never got a response.

I then called the 800 number listed on my credit card statement in January 2002 and actually spoke to a live person who said my order had been shipped on January 15, 2002.

I waited another two weeks and called again and at that time requested that the order be cancelled and that my credit card be credited the full $103.30 because it had already taken way too long to get the order and I was obviously lied to when I was told the order was shipped on January 15, 2002. So, I was told that it had been cancelled and that I would receive a credit.

It's now March 2002 and still no credit to my account has been made and the last two times I have called the phone just rings and no one ever answers. At this very moment, I am typing this report, I have the phone to my ear, and the phone is still just ringing - I have been letting it ring now for over 35 minutes. I also went to the VitaFree website and checked the status of my order and it just has the original order received info and that my order is being processed.


Dallas, Texas

This report was posted on Ripoff Report on 03/04/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/diet-zx-vitafreecom-family-products-llc/nationwide/diet-zx-vitafreecom-family-products-all-fraudulent-ripoffs-15749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

FYI: Genesis Intermedia is the companys name.

AUTHOR: Jane - ()

I cannot give you my name because I am an employee of this company.

If want to call the 800#, call on thursday and friday. The call center is open until 5pm Pacific Time. There is always someone there until 5pm.

If you talk to Emelina or Claudia (Call Center Mgrs.) they will just listen to what you have to say and not help you. I work in the call center and they do that all the time. If the customer service rep. tells you that they have to take your # down and Eme or Claudia will call you back, forget about it. The next time that you call, they will tell you that they have a "call list" and your name wasn't on the list and that's why a call wasn't returned to you.

You can call 818-955-5068 (It's Maria Rodrigues's office #. She's the Market supervisor for the call center. If for some reason, the # is changed, call information to Genesis Intermedia Inc. in Van Nuys (pronounced Nies like Dies), California. If you call information and get the # from there, a receptionist named Cheryl will answer the phone. She is a hard one to get by, but if you are extremly nice to her and specifically ask for Maria Rodrigues and sort of sound professional, she will let you through. If you get to Maria's voicemail, leave a message for her just to call you back regarding one of the 800#'s that is listed on the television screen and that All the calls are going to your business. They are worried about losing calls (I mean money).

I tried to access our website, but for some reason the address is no longer valid. This place is no place to get products or to be employed at. They fired a nice customer service rep. because she had too many doctors appts. (she had 2 seisure episodes in one week). I hope that this helps you.

Jane Doe
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