• Report: #987201
Complaint Review:

Digital Depot Online

  • Submitted: Wed, December 26, 2012
  • Updated: Wed, December 26, 2012

  • Reported By: Mpenwr1 — Grapevine Texas United States of America
Digital Depot Online
Internet, California United States of America

Digital Depot Online Peter Classic Bait and Switch Internet, California

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This is a true bait and switch seller. I thought the price was too good to be true and I was correct. I ordered my lens online this past Sunday.  They are closed on Sunday but Peter called me that afternoon telling me my name had a typo and the credit card wouldn't run.  He also asked about why I was ordering the lens. I explained it was to replace a lens and so that I wouldn't have to switch in between lenses. Just as another customer posted on this site. the same thing happened to me. Peter said that I was ordering the wrong lens. It wouldn't work with my camera. Who recommended this lens to me because they are wrong. He tried to upsale another lens. I explained that I was in my car and could he please cancel my order.  He said Oh no I can't cancel it your card has been processed - (really? because you just called me to get more cc info to process it?) I said Well then can you hold the order because I  need to see what you are talking about. The next day was Christmas Eve and Peter was already calling me that morning and leaving messages that my order can only be held for 24 hours. After looking up my order and having my brother in law check out what I ordered we knew that I was correct and Peter was wrong. He was only trying to upsale. 

Peter called back today (12/26) asking me what I wanted to do with my order. I asked him what was wrong with my order again. He told me that I orderd a 35 mm lens and I explained that no I did not. I went into my account and verified what I ordered. I wanted the lens I ordered. He said Ok, you want me to send you the 35 mm lens. I said No, I want the lens I ordered. He said the 35mm lens is $388.00 not the lens you ordered. I hadn't even brough up price. He said well, what do you want me to do then. I said just cancel my order if you won't send me what I ordered. He said you want me to cancel it and charge with the 20% fee? I said no. I will contact my credit card. He said Well, do what you gotta do and some mumbling.  I said excuse me?  He hung up on me. Unreal. I highly recommend not purchasing from this classic bait and switch company. Hoping this saves someone else the trouble of what I went through.  Thanks.  

This report was posted on Ripoff Report on 12/26/2012 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/digital-depot-online/internet-california-/digital-depot-online-peter-classic-bait-and-switch-internet-california-987201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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