• Report: #994059
Complaint Review:

Direct Connect

  • Submitted: Wed, January 09, 2013
  • Updated: Wed, January 09, 2013

  • Reported By: Yellow Book The Scam — Staunton Virginia United States of America
Direct Connect
1750 Old Meadown Road #300 Mclean, Virginia United States of America

Direct Connect Sage Mobile Payment Direct Connect Sage Payment Took $750.00 from me Mclean, Virginia

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I tried to set up a credit card processing account for my website. Sales Rap called and had me set up. I received email on setup instruction, but wasn't able to complete the task without their help. I had setup other accounts before, but none is as difficult.  To make a long story short. It was never completed.

I called several times but was put on hold and the task was never completed, so I switched to another server.  The new service was up and running in one day without any assistance.

At that point, I had paid for the Direct Connect Service for 3 months now at $35 to 95 +/- per month.  Since I had the new service setup, I call Direct Connect to cancel the service.  They said no problem.  All said and done, I looked at my bank statement 2 days later and found $750 taken out of my account. 

Called they said it was early termination fee.  Why wasn't these fees mentioned to me when I canceled, and at no time this fee was mentioned to me?

Anyway, I am out $1000.00 without using their service.  I must say, do not use Direct Connect if you can help it.  Unless you have a lot of money to burn.

This report was posted on Ripoff Report on 01/09/2013 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-connect/mclean-virginia-22102/direct-connect-sage-mobile-payment-direct-connect-sage-payment-took-75000-from-me-mclean-994059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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