• Report: #644095
Complaint Review:

Direct E-cig.com

  • Submitted: Fri, September 24, 2010
  • Updated: Fri, September 24, 2010

  • Reported By: B.L.B — Kansas City Missouri United States of America
Direct E-cig.com
Internet United States of America

Direct E-cig.com Poor Customer Service/Business Practices, Internet

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I ordered a "Free" trial of the electronic cigarette from Directecig.com. For the cost of shipping($9.95)you received a starter kit of the product. Nothing on the web page said anything about a 2 week trial period before they sent you the full order and charged the full price of $89.95 plus shipping. They buried that info in the fine print of the "terms of service". When I called to complain they were rude and refused to allow a return for a refund.

Don't do business with these people, they are just rude and have very poor business practices.

This report was posted on Ripoff Report on 09/24/2010 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-e-cigcom/internet/direct-e-cigcom-poor-customer-servicebusiness-practices-internet-644095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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