Complaint Review: Direct Pharmacy, Directdietpills.com - Casselberry Florida
- Direct Pharmacy, Directdietpills.com sales@directdietpills.com Casselberry, Florida U.S.A.
- Phone: 800-606-8190
- Web:
- Category: Corrupt Companies
Direct Pharmacy, Directdietpills.com They got my money, and I still got the fat! Casselberry Florida
*Author of original report: Direct Pharmacy, Inc. Directdietpills.com, Casselberry, Florida, Time & Hoops
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I placed an order for a prescription medication on the internet through this company. After doing so, I immediately cancelled my order (in Email form). I wrote to them telling them to CANCEL my order and do not ship me a substitute. Even after repeated request, NOT to substitue my order but to CANCEL it completely. However, they billed my credit card.
In my emails to Direct Pharmacy, Inc. I pointed out details for my decision to CANCEL: 1. My cancellation was sent well within the Federal Governments time requirement of 72 hours. 2. Terms and Conditions reads ...processing fee of $9.95, I was charged $19.95. 3. Orders are non-refundable - yet you offered a refund of all ($112.95) minus $45.00 as a restocking/cancellation fee. 4. Your $45.00 restocking fee is above the Federal Govements Guide Line. 5. You failed to disclose the name of the non-prescription product you intended to substitute and ship. 6. After receiving an email 10 days after canceling that a shipment had been sent. You were notified that nothing from Direct Pharmacy, Inc. had been received.
After receiving an email putting the responsibility of the error on myself I called their 800 number (606-8190). Laura stated that once Direct Pharmacy, Inc. receives a tracking number it is out of their hands and is the responsibility of the Postal Service. This is untrue - it is the senders' duty to choose the correct course to insure delivery.
She also stated that I had to file a police report saying that I did not receive the product. This I did with our local police department (07-1709). To date I have not received a refund on the credit card. Direct Pharmacy, Inc. should never had acted on this order.
Sprinklerwarrior
Carleton, Michigan
U.S.A.
This report was posted on Ripoff Report on 09/11/2007 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-pharmacy-directdietpillscom/casselberry-florida-32707/direct-pharmacy-directdietpillscom-they-got-my-money-and-i-still-got-the-fat-casselber-273859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Direct Pharmacy, Inc. Directdietpills.com, Casselberry, Florida, Time & Hoops
AUTHOR: Sprinklerwarrior - (U.S.A.)
SUBMITTED: Wednesday, September 26, 2007
Update - as of 4:00 pm, Tuesday Sept. 25th Josh of Direct Pharmacy does not have the authority to request and pay for the police report, but they want a copy. I am to fax (407-478-0037) the police report to them. Notify the Post Master General of the theft from our mail box. This is all at my expence - time and money. When this is done I will receive the credit to the credit card account!
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