Complaint Review: DIRECT TV - El Segundo California
- DIRECT TV 2230 East Imperial Highway El Segundo, California United States of America
- Phone: 8778371603
- Web: http//www.Directv.com
- Category: Cable TV
DIRECT TV Violates FDCPA Privacy laws El Segundo, California
*Consumer Comment: Okay..
*Consumer Comment: Once again
*Author of original report: Susan, you should ask for a check?
*Consumer Comment: So funny
*Consumer Comment: So funny
*Author of original report: Angry Directv Employees respond!
*Consumer Comment: You may be disappointed
*Consumer Comment: What a load
*Author of original report: Susan is a Supervisor of Directv
*Consumer Comment: Talk to your brother
*Consumer Comment: Incorrect...
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On June 1st, 2010 at approximately 4pm I called Directv to speak with a representative to inquire about the scheduled installation for the same day. I was informed by the rep that the order was canceled due to past due balance on previous account at residence in the name of David Goodwin. The rep asked if I knew David Goodwin and I said "Yes. Why?" The rep stated that He owed $354.00, and that until this is paid I (Richard Goodwin) would not be able to open New account per Directv policy. I told the rep that my brother has moved and currently still has Directv. The rep then asked me for his current phone number. I told the rep that I am not at liberty to share that information and that it should be on his account.
The rep then had the nerve to request that I pay the debt and take it up with my brother later. I immediately informed the rep that she just violated Privacy laws and the Fair Debt Collection Practices Act and that I was not privy to any information of any other person even if its my mother. The rep re-informed me that this is Directv's policy and there is nothing more she could do. These laws have been broken:
Fair Debt Collection Practices Act
Section 805
(b) COMMUNICATION WITH THIRD PARTIES. Except as provided in section 804, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than a consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.
Section 807
(10) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.
I later spoke with a Directv supervisor of the same department and informed her of what took place. The supervisor explained that there is nothing she could do and that it was the policy of Directv to share private information and that no laws were broken. And that I can take it up with legal counsel. And we will!
This report was posted on Ripoff Report on 06/02/2010 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/el-segundo-california-90245/direct-tv-violates-fdcpa-privacy-laws-el-segundo-california-609707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#11 Consumer Comment
Okay..
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, June 07, 2010
Well since apperantly no matter what anyone says you are going to think that everyone here is an employee. After all Susan is such a rare name, that it is impossible that there is not another Susan in the entire world.
So I will just say go right ahead and file a FDCPA suit against "our" company. But be sure to hire a good lawyer. If in trying to find one they say that you have no case, don't let that get you down. Because you obviously understand the FDCPA better than they do, and it is just a case of you needing to keep looking until you find a lawyer who knows the FDCPA as well as you do.
As to your story, I am sure that there is more to it than you are saying. However, in the end only you and your brother know the true story. So good luck, and we will be waiting for your next report on Comcast, Dish, or what ever company you end up going with.
#10 Consumer Comment
Once again
AUTHOR: Stacey - (U.S.A.)
SUBMITTED: Sunday, June 06, 2010
I know that Susan, Robert and Ramjet nor I am employed by Directv because we all post to different reports - I do my homework
I sued a third party debt collector and won because they violated the Fair Credit Act - I suggest you read it
Good luck and I cannot wait till you post another report about Dish, Time Warner or any other cable/satellite company
#9 Author of original report
Susan, you should ask for a check?
AUTHOR: minpaul - (United States of America)
SUBMITTED: Sunday, June 06, 2010
Susan, you said "I have never been a customer of DirectTV or worked for DirectTV. Heck if I am a supervisor, where is my pay check?" I think you should contact Directv and ask for a check. You're doing a wonderful job defending a company you have no relation with. Hmmm? Same name as the directv supervisor, vehemently defending Directv's actions as many company supervisor do on this site. Something smells fishy, and I'm not talkin bout you.
Don't worry I will have no dealings with Directv as I have banned them indefinitely. I will go with Dish network since they offer better technology and customer service(not great...better than Directv). Even Comcast/Xfinity has better customer service. And unlike Directv they don't try to collect from new customers owed bill by past customers. Most companies hire debt collectors and report the customer to credit reporting agencies...not Directv. So Susan since Directv monitors this site...I am requesting they give you a paycheck(minimum wage should suffice for your meager efforts) or give you a raise.
#8 Consumer Comment
So funny
AUTHOR: Susan - (USA)
SUBMITTED: Friday, June 04, 2010
So funny, sorry to burst the bubble minipaul. I have never been a customer of DirectTV or worked for DirectTV. Heck if I am a supervisor, where is my pay check?
You said "Listen up moles! I MAKE MORE ON MY LUNCH BREAK THAN YOU DO ALL DAY!" Then the $354.00 bill you say is your brothers wouldn't be a problem, you can get the DirectTV you want and take the issue up with your brother later.
You also said "So you can personally come and tell my brother to pay his bills yourself and see what he tells YA."
His bills are yours when you decided to move into his former place of residence.
#7 Consumer Comment
So funny
AUTHOR: Susan - (USA)
SUBMITTED: Friday, June 04, 2010
So funny, sorry to burst the bubble minipaul. I have never been a customer of DirectTV or worked for DirectTV. Heck if I am a supervisor, where is my pay check?
You said "Listen up moles! I MAKE MORE ON MY LUNCH BREAK THAN YOU DO ALL DAY!" Then the $354.00 bill you say is your brothers wouldn't be a problem, you can get the DirectTV you want and get the money back from your brother.
#6 Author of original report
Angry Directv Employees respond!
AUTHOR: minpaul - (United States of America)
SUBMITTED: Thursday, June 03, 2010
Stacey how do you know Susan? I spoke with Susan at Directv who was declared to be Supervisor of Residential Department. Amazing how a Susan responded to my report. Are you and employee too? I'm glad you're satisfied with your service, but shouldn't you do a commercial or testimonial for Directv? Happy customers usually don't frequent Ripoff report unless you been ripped off or done wrong by company. Here's a load for ya....
* Directv is #1....in complaints of any company. With over 1400 complaints on Consumeraffairs.com and a BBB rating of F. Lawsuits across the nation number well over 300. WOW!
In its most recently reported quarter, Directv told investors that its losing customers at a "monthly churn rate
of 1.72 percent." The firm blamed aggressive
competitor promotions and "stricter" retention policies that "tighten up
our offers to existing customers." NOT! Maybe this is why...
DirecTV, has been the subject of numerous consumer complaints
involving:
1) faulty satellite dish equipment
2) reoccurring service
issues
3) excessive and abusive billing practices
4) excessive early
termination fees.
5) Fraudulent charges on customers debit cards(reminds me of AOL) Theft!
6) Poor, unprofessional, and untrained Customer service.
So Suzy, Stacey, Robby and Someone....Directv is #1 in customer complaints....not satisfaction. Even Chrysler has happy customers. Finally Stacey, as Directv is not a Debt collector...neither am I. So you can personally come and tell my brother to pay his bills yourself and see what he tells YA. Also Stacey you had ta sue a debt collector, why? No one gets a debt collector unless you didn't pay YOUR BILLS. Maybe you should eat your own cooking.
#5 Consumer Comment
You may be disappointed
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Thursday, June 03, 2010
You may be disappointed to know that Directv is growing, not shrinking. We have used them for years and have had better luck all the way around than we did with Dish Network.
Certainly not to say you aren't have problems with them, but our experiences with customer support have been excellent. I think there may be more details here that we aren't 'hearing'.
Surprisingly, AOL is still around by the way. Certainly not as large as they used to be.
#4 Consumer Comment
What a load
AUTHOR: Stacey - (U.S.A.)
SUBMITTED: Wednesday, June 02, 2010
I have had Directv for 8 years with not one single problem! And Robert is right - the Fair Collection Act only applies to third party debt collectors! I know of what I speak because I sued one and WON
And NO Susan is not a supervisor - Tell your brother to pay his bill and viola! Problem solved!
#3 Author of original report
Susan is a Supervisor of Directv
AUTHOR: minpaul - (United States of America)
SUBMITTED: Wednesday, June 02, 2010
Unfortunately Directv's deception to the American people knows no bounds. As to proving that I am Richard and not David, Directv was provided with my social security number which I believe is proof enough. Now as Susan and Robert try to pass themselves off as consumers or pathetic fan boys/girls of Directv, I will admit Directv is not a debt collector. But at the time of the call Directv behavior was that of the debt collector in trying to collect a debt owed by David from Richard, and did share private information of David with Richard. Suzy, Robbie we can go back and forth as Directv complaints skyrocket and its customer base plummets. Was that negative 35%? Do you remember AOL? I don't. Listen up moles! I MAKE MORE ON MY LUNCH BREAK THAN YOU DO ALL DAY! Unless you count the fraudulent charges Directv makes on customers debit cards and shove into your yearly bonuses. THIEVES!
#2 Consumer Comment
Talk to your brother
AUTHOR: Susan - (USA)
SUBMITTED: Wednesday, June 02, 2010
You have the same last name at the same address. Quote all the laws you want but the address is tied to the name.
How is DirectTV, the electric company or anyone else to know that you are not really David and now calling yourself Richard if you are not willing to proove it?
#1 Consumer Comment
Incorrect...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, June 02, 2010
The Fair Debt Collection Practices Act(FDCPA) only applies to "Debt Collectors" that is companies whos primary business is Debt Collection. Direct TV is considered an "Original Creditor" not a "Debt Collector" so the FDCPA does not apply to them.
Any suit you tried to file based on the FDCPA would be thrown out. Hopfully your "legal counsel" doesn't ask for money up front or they may be the subject of your next RipOff Report.
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