• Report: #423058
Complaint Review:

Directory Assistants Inc "Michael Cody"

  • Submitted: Wed, February 11, 2009
  • Updated: Mon, February 22, 2010

  • Reported By:Dallas Texas
Directory Assistants Inc "Michael Cody"
500 Winding Brook Dr. Glastonbury, Connecticut U.S.A.

Directory Assistants Inc "Michael Cody" "A Yellowpage Consultant Scam Artist" They provide no real service at very high cost and court cases. Glastonbury Connecticut

*General Comment: Directory Assistants

*UPDATE Employee: reputible company?

*UPDATE Employee: Reputable Company

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Business to business scam that can cost $$$Thousands. They give no real advice and will not help negotiate with AT&T Reps like they said they would.

They promised to help save money with AT&T Yellow Pages. There advice consisted of reducing our ads on AT&T Yellow Pages (which we were planning on doing anyway). They claimed they could get the same ad cheaper (They couldn't). If I promised to save you money on groceries and looked at your bill then said eat only bread you would save money too.

There contract says no risk only pay us if you save money. We did not follow their advice but ended up spending more because we switched programs and went more online at YellowPages.com and less on print. We actually spent more money with AT&T but they took us to court because we reduced our print ad size. They have a 1 hour meeting and then 2 years later say you owe them thousands of dollars (50% of your savings even if you spend more in other areas but reduce the ones your currently in.) In my opinion this is a scam that could cost $40,000!

Dallas, Texas

This report was posted on Ripoff Report on 02/11/2009 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/directory-assistants-inc-michael-cody/glastonbury-connecticut-06033/directory-assistants-inc-michael-cody-a-yellowpage-consultant-scam-artist-they-provid-423058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Directory Assistants

AUTHOR: Woolbright Spine & Rehab - (USA)

This #1 update was made by Woolbright Spine and Rehab and incorrectly attributed to Ms. Alison Babel (an empoyee of directory assistants) and the comments previously made in this report were false and are now retracted-Woolbright Spine & Rehab

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#2 UPDATE Employee

reputible company?

AUTHOR: Alison Babel - (United States of America)


All of what you have said could be expected of you who works for a company like the one that you do.  How could you not defend yourselves after such a blow like Steve wrote about Directory Assistants Inc.  But how do you explain all the lawsuits that you have been involved in over the years in such a short amount of time?  Some of these suits can be viewed online at (((Redacted))) and under party name type in "Directory Assistants Inc".  Seven suits in just the past 3 years that have all found themselves in the FEDERAL COURT system?  Thanks but no thanks.  Also, didn't your company have to change it's name from Yellow Page Consultans Inc to whatever you are calling yourselves these days?  What happened there?  Anyone can pay to be a part of the Better Business Bureau which will drastically decrease the chances of anyone filing a legitimate claim against you.  But I am sure you know all of this already.  Why didn't Michael Cody, the person named in this report file a rebuttle?  How could all this bad stuff happen to such a good group of people?

Websites like these can be bad I guess but can also be good.  Just like you say your company is good but this ripoff report website is bad.  I guess it's just a matter of opinion.  I bet Steve from Texas wishes someone wrote on this website about Michael Cody and your company before he signed up.  If what you say is true and you offer someone who advertises in the yellow pages an actual good service ,then you should have nothing to worry about and what should you care about what people say about a company as reputible as yours?  But people should know the truth.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#3 UPDATE Employee

Reputable Company

AUTHOR: Directory Asssitants Inc. - (USA)

In this day and age of electronic communication it seems anyone can say anything without accountability.  Many times information is out there that has no company name or specific person associated with it.  I find this alarming from a standpoint that good and honest people who work at legitimate companies may be harmed.


My name is Carl Staggers and I have been the General Manager of DAI since 2002.  I left a 30 year career in a different industry to join this firm.  The decision to join this company was based on a service I received that helped me tremendously and one that firmly I believe in. 


I am proud to say we have some of the hardest working and most honest people I have ever been associated with.  We are not a company that just started up but have been working with clients for over 20 years.  I am proud to say we will have our first two people retiring next year after over 17 years of service. 


I question anonymous and unverifiable postings, with the author hiding behind a cloak of secrecy.   I am concerned that yellow page sales people have tried place and use these anonymous and false postings to compete unfairly against us. 


I know if I had a concern, I would contact the company.  Or if I had a legitimate concern, I would have my contact information right there for everyone to see.  That is what legitimate organizations such as the BBB require of its complainants.  When someone does not do that, it renders the postings suspect.


I ask only this.  If anyone has a real concern or problem, please contact me @ cstaggers at yellowpagehelp dot com.  We are here to help you.  We have nothing to hide.


If you make an unverifiable posting without attempting to contact us, I am going to assume you work for a yellow page publisher and are using a very unethical tactic to prevent clients from saving money.  We have been saving customers money on their yellow pages for years.  This would not be the first tactic used by yellow page publishers to try and keep advertisers from working with us in order to maintain higher yellow page spending and it will not likely be the last.

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