First: www.RipoffReport.com ("ROR") is an online forum created to help keep consumers informed.
I would like to help with this task, informing consumers.
We went through the issue of moving out of state, you know those wonderful commercials "we move it so you don't have to", they tell you to leave your dish there and you take the receivers and remotes with you?
Our two year contract was up when relocated. Took the receivers and remotes and DirecTV was at the new home in the new state quicker than you can blink.
We shipped one reciever back. The company continued to bill us for four receivers, it's been over a year. We called them on numerious occassions and told them of this, we didn't think we would have to send them a certified/return reciept notification.......however, now it's clear that this company doesn't play by the rules and they only answer to their "shareholders", not the customer.
Do you think they gave us our money back for the receiver we shipped them? No. Do you think we'll ever see these monies for the year they billed us? No. Do you honestly think they care? No, they don't. They only care about the bottom line and answering to their shareholders, period.
We called to cancel our service and the rep was so nice, even offered us six months of free service! I told this young man that we were still waiting for our bill to reflect the correct amount of receivers, at which point the young man claimed he wasn't sure why the account was reflecting the four receivers. He also stated that his records didn't show our previous address and or service.....how convenient. I stood firm in having my service cancelled, then this nice rep moved to a more aggressive manner. I was told that our two year contract was not up, we had one more year...????? No, we were in our third year in a new state and the contact didn't have any language about a new contract starting up when you move after your first two year contract. He advised me that his records did not reflect the previous account, due to it being in another state. Long story short, he said we would be charged $XXX.XX amount for a early cancellation fee on the contract.
It's time to know where to direct consumer complaints with this company and be able to get results.
Did you know the FCC recently, February 9, 2009, gave DIRECTV Enterprises, LLC's application for a 17/24 GHz Broadcast Satellite Service space station to be operated at the 102.825 W.L. Orbit Location and their application was reinstated?
How much help do you think the consumer is going to get with any complaints with the FCC?
If you really want to know who you're dealing with, you need to know everything you can about the company.
To search a company, go to the state in which their HQ is located in, such as California.
Go/search California Secretary of State website:
Put in the name of the company, are they a corporation? Are they a LLC?
The information displayed here is current as of "Apr 24, 2009" and is updated weekly. It is not a complete or certified record of the Limited Partnership or Limited Liability Company.
DirecTV has the following listed on file with the California Secretary of State:
DIRECTV ENTERPRISES, LLC
DIRECTV HOLDINGS LLC
DIRECTV O, LLC
DIRECTV OPERATIONS, LLC
THE DIRECTV GROUP, INC.
DIRECTV works closely with the FCC (Federal Communications Commision), you can copy and paste the following in your address bar to read the pdf document:
KEY EXECUTIVES - DirecTV Group Inc. (DTV):
Name Board Title Age
Chase Carey Chief Executive Officer, President, Director and Chairman of PanAmSat Corporation 54
John Malone Ph.D. Executive Chairman 67
Patrick Doyle Chief Financial Officer, Executive Vice President of Finance, Member of Proxy Committee and Member of Corporate Governance Committee 52
Michael W. Palkovic Executive Vice President of Operations 50
Bruce Churchill Executive Vice President, Chief Executive Officer of Directv Latin America LLC, President of Directv Latin America LLC and President of New Enterprises
My point in sharing this information, to help those of you who feel helpless with your concerns with your money.
Please take the time to check out the information, you can glean from it numbers, address, fax numbers, information about where the company is and is heading.....with your money.
Stockholders, that should be another research item to add to your list.
List of court filings:
Crown Point, Indiana
U.S.A. Click here to read other Rip Off Reports on DirectTV