Directv steals money from your bank account ripoff El Segundo California

I had Directv for 4 yrs and finally decided to cancel due to the constant rate increases. I sent them a notice of cancellation and they sent me this nice email that they were going to contact me to see if they could "keep my business". Needless to say I didn't hear from them and BOOM today I see a $204.21 charge on my bank account for, of course, Directv. Turns out that the credit card that new customers provide will be charged immediately after cancellation so they can "get their money".

Only 1 huge problem... I didn't provide that credit card to get service, it's the account I used to pay the monthly bill and it was not authorized as a recurring charge, which means each time I paid my bill I had to manually authorize the charge and digitally agree to each and every payment. However they have decided that they have the right to just go into our accounts and take what they feel they are owed. This is dishonest, outrageous and, to me, a clear reason to mobilize against Directv and put them out of business.

If YOU are a Directv customer and you are unhappy with the service and you cancel them, they will go into your bank account and take whatever amount they claim you owe them. I have disputed the charge with my bank due to the response at Directv when I called them today "We aren't able to reverse charges" which of course I countered back with "if you can charge it, you can reverse it, you just won't" and asked to speak to a supervisor. What a waste of breath. All she could read from her script was "I apologize",.... "I apologize",.... and, of course, "I apologize" When I told her to stop apologizing because she DID NOT mean it, she of course apologized.... How condescending and insincere are these morons? If you are truly sorry, you TRY to help people... When you are insincere you mouth the words and do nothing else.. That is Directv.. All mouth, no help.

Here is my first email from Directv


Dear Mr. Sxxxxxxx

Thanks for writing. I see that you're one of our top customers. I'm glad to assist you with your concern. You are important to us and we certainly want to keep you as a customer. We know you have a choice in providers, and we must continually earn your business.

A service specialist will call you within the next 48 hours to discuss what we can do to meet your needs.

Thanks again for writing, we appreciate your patience and understanding.

Sincerely,

Toni S.
Employee ID # 100162806
DIRECTV Customer Service

Here is what I sent them back: Customer 06/15/2007 08:56 AM


Interesting way for you guys to show your concern. No one ever contacted me, Then you guys go and debit my bank account 204.21 without my consent forcing me to spend
hours on the phone disputing the charge and having it reversed. Your customer service department is horrible, condescending and just plain useless. I plan on spending as much time as I can convincing people to leave Directv
and will not rest until your company is no longer in business. Great way to earn a customers loyalty isn't it?

Sincerely,

Bxxxx X Sxxxxxxx
FORMER Directv customer.

Now their response today:

Thanks for writing and letting us know your concerns about the payment in your account. However, I apologize for any inconvenience regarding this matter. Under the terms of the DIRECTV Customer Agreement, when your DIRECTV service is cancelled all outstanding charges are billed to the credit card you provided to us when you activated your account. The Customer Agreement is available online at directv.com/agreements. Please see the "Payment Upon Cancellation" section for more information.

If you still have any concerns regarding this matter, just write us back or call us at 1-800-531-5000 and one of our Customer Service Representatives will be glad to assist you.

Thank you for your patience, and for giving us the chance to respond to your concerns.

Sincerely,

Lilibeth S.
Employee ID #100098821
DIRECTV Customer Service


Needless to say but DUH!?