Directv Bogus Fees And Lies Greenwood Village Colorado

new HD satellites. This was the reason why I was getting so few HD channels and I have been a subscriber to Directv's high definition satellite TV service since 2004.My monthly service bill was paid through direct debit from my checking account and in the past year, was bundled with my Verizion home phone bill. Therefore, my payments were never late. And yet I have been placed in collations with Alliedinterstate.

IN 2007, Directv was advertising that they offered up to 80 HD channels (including premium channels). I noticed friends and relatives who recently subscribed were receiving more HD channels, excluding premium channels, than I was under the same program package as I had. At the time I was receiving between 4 and 6 HD channels.

IN 2007, Directv was advertising that they offered up to 80 HD channels (including premium channels). I noticed friends and relatives who recently subscribed were receiving more HD channels, excluding premium channels, than I was under the same program package as I had. At the time I was receiving between 4 and 6 HD channels.

During the year I was experiencing numerous service interruptions were the receiver would display a "searching for satellite signal" message. As it became more frequent in mid-December, I called customer service to advise them of the problem. I spent three days calling them, each call lasting four hours between being switched from department to department; person to person; supervisor after supervisor; menu prompt after menu prompt.

After all this, I was advised that my receiver was obsolete. It could not pick up Directv's new HD satellites. This was the reason why I was getting so few HD channels and experiencing signal loss. Directv was advertising free HD upgrades on TV. I even received a mail offer for a free HD upgrade. Since I was a customer in good standing for three years, I asked them for a free set top box receiver. I was told that their New HD receiver would not work with my TV and was advised to buy a new TV or live with the limited HD service.

I have a RCA 61 inch diagonal 1080i Hi definition projection TV with a built in Directv receiver that took me three years to pay off . This advice to buy another TV was ludicrous! I researched the various HD set top box receivers Directv is offering its' customers and found all of them would connect to my TV.

I called Directv sales and pretended to be a person that wanted to subscribe as a new customer. I told the sales person what type of TV I had. The salesperson checked with tech support and told me their set top box would work with no problem.

I called Directv customer service again. I explained to them that I found it unfair to pay for full HD service while only receiving limited channels with frequent service loss. I felt I had no choice but to cancel if they did not give me an upgrade. I was transferred to a customer retention representative. This person agreed to give me an upgrade but had to switch me to tech support to set it up. I was switched and went through the annoying prompts again. Again, the support person told me the new receiver would not work and to buy a new TV. I again asked for a supervisor, put on hold then disconnected. I called back and canceled effective the end of the billing cycle (December 29, 2007).

In January 2008, I received my final Directv bill bundled with my Verizion phone bill as usual. It was paid on time. A few weeks later I received a separate bill from Directv for $75 with no explanation for this charge. I called them for an explanation. I was told it was an early termination fee. I said how can I get this charge if I canceled after three years of service. I was advised by a person named Justin that I called them in July 2007, upgraded my service to HD and had canceled before my year was up. I responded that I had HD service since 2004 not just in 2007. I never called them in July. Furthermore, I felt that this fee was unjustified and requested that it be removed. Justin just repeated that I upgraded in 2007 and had to pay the fee.

Every two weeks since January, I have received a call harassing me to pay this $75 fee. I relate this story to each caller. But, each caller is unwilling to listen. They respond with someone" called them or received a call accepting a promotion to receive a discount for continuing service for another year. These callers can not tell me who they spoke to in July 2007.

In February 2008, I received a call from Lisa Holms with Directv requesting this fee be paid. I again explained the situation stating as far as I was concerned I fulfilled my contractual obligation in 2005. I never signed another contract with them after 2004. I never spoke to anyone or agreed to anything after 2004. I further told her I still would be with Directv if they would have provided me with one upgrade. Instead, I switched to Dish TV who provided me with four HD boxes including a HD DVR.

Lisa Holms agreed that the $75 charge was unjustified given the circumstances. Ms Holms said she would contact her billing disputes department and they would get back to me.

In March 2008, I started receiving phone calls on a daily basis from a collection agency called Allied Interstate threatening me that if I did not pay they would report the debt to the credit reporting agencies.

ON March 21, 2008 I called Chase Carey, president of Dirctv. I was connected to a Jamie employee #4165 who stated she was assistant to the president. Once again I explained the situation. She was extremely rude in her response to me and demanded payment.

As you can see I made numerous attempts to clear this up. This company deals in deceptive practices and black male.








IN 2007, Directv was advertising that they offered up to 80 HD channels (including premium channels). I noticed friends and relatives who recently subscribed were receiving more HD channels, excluding premium channels, than I was under the same program package as I had. At the time I was receiving between 4 and 6 HD channels.

During the year I was experiencing numerous service interruptions were the receiver would display a "searching for satellite signal" message. As it became more frequent in mid-December, I called customer service to advise them of the problem. I spent three days calling them, each call lasting four hours between being switched from department to department; person to person; supervisor after supervisor; menu prompt after menu prompt.

After all this, I was advised that my receiver was obsolete. It could not pick up Directv's experiencing signal loss. Directv was advertising free HD upgrades on TV. I even received a mail offer for a free HD upgrade. Since I was a customer in good standing for three years, I asked them for a free set top box receiver. I was told that their New HD receiver would not work with my TV and was advised to buy a new TV or live with the limited HD service.

I have a RCA 61 inch diagonal 1080i Hi definition projection TV with a built in Directv receiver that took me three years to pay off . This advice to buy another TV was ludicrous! I researched the various HD set top box receivers Directv is offering its' customers and found all of them would connect to my TV.

I called Directv sales and pretended to be a person that wanted to subscribe as a new customer. I told the sales person what type of TV I had. The salesperson checked with tech support and told me their set top box would work with no problem.

I called Directv customer service again. I explained to them that I found it unfair to pay for full HD service while only receiving limited channels with frequent service loss. I felt I had no choice but to cancel if they did not give me an upgrade. I was transferred to a customer retention representative. This person agreed to give me an upgrade but had to switch me to tech support to set it up. I was switched and went through the annoying prompts again. Again, the support person told me the new receiver would not work and to buy a new TV. I again asked for a supervisor, put on hold then disconnected. I called back and canceled effective the end of the billing cycle (December 29, 2007).

In January 2008, I received my final Directv bill bundled with my Verizion phone bill as usual. It was paid on time. A few weeks later I received a separate bill from Directv for $75 with no explanation for this charge. I called them for an explanation. I was told it was an early termination fee. I said how can I get this charge if I canceled after three years of service. I was advised by a person named Justin that I called them in July 2007, upgraded my service to HD and had canceled before my year was up. I responded that I had HD service since 2004 not just in 2007. I never called them in July. Furthermore, I felt that this fee was unjustified and requested that it be removed. Justin just repeated that I upgraded in 2007 and had to pay the fee.

Every two weeks since January, I have received a call harassing me to pay this $75 fee. I relate this story to each caller. But, each caller is unwilling to listen. They respond with someone" called them or received a call accepting a promotion to receive a discount for continuing service for another year. These callers can not tell me who they spoke to in July 2007.

In February 2008, I received a call from Lisa Holms with Directv requesting this fee be paid. I again explained the situation stating as far as I was concerned I fulfilled my contractual obligation in 2005. I never signed another contract with them after 2004. I never spoke to anyone or agreed to anything after 2004. I further told her I still would be with Directv if they would have provided me with one upgrade. Instead, I switched to Dish TV who provided me with four HD boxes including a HD DVR.

Lisa Holms agreed that the $75 charge was unjustified given the circumstances. Ms Holms said she would contact her billing disputes department and they would get back to me.

In March 2008, I started receiving phone calls on a daily basis from a collection agency called Allied Interstate threatening me that if I did not pay they would report the debt to the credit reporting agencies.

ON March 21, 2008 I called Chase Carey, president of Dirctv. I was connected to a Jamie employee #4165 who stated she was assistant to the president. Once again I explained the situation. She was extremely rude in her response to me and demanded payment.

As you can see I made numerous attempts to clear this up. This company deals in deceptive practices and black male.

Anthony
Staten Island, New York
U.S.A.

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