Complaint Review: Directv - Internet
- Directv Internet United States of America
- Phone:
- Web: directv.com
- Category: Satellite Companies
Directv Lied about services Internet
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On 11/12/12 I ordered directv for 4 tvs with the genie and was quoted a price of 47.99. On 11/14/12 the installer installed my equipment and after he left I realized he had given me standard receivers and not the genie that I had ordered. I immediately called customer service and explained what happened. The csr said he could send my genies but my bill would significantly increase. I told him that I wanted what I ordered and for the price I was quoted. He said that was impossible so I canceled the service.
The next morning, after calming down I called customer service and asked if I could just keep my service and get genies and I would pay the extra cost. The 3rd csr said that would be fine and would reactivate my account. She said I would need to speak with a different department to get my receivers after being on hold for an hour and fifteen minutes I was tranferred to yet another department. This csr told me I would have to pay $400 for my genies. I tried to explain to her that I was supposed to receive them with my original order and should not be charged she had no explanation and would not correct the error.
I was treated very unfairly and charged for services I never received. Directv should change their methods and take responsibility for their own mistakes. I would not recommend directv to anyone unless they like being on the phone for days and getting the run around from every csr
This report was posted on Ripoff Report on 11/15/2012 07:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/internet/directv-lied-about-services-internet-969954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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