Report: #1363506

Complaint Review: DirecTV

  • Submitted: Thu, March 23, 2017
  • Updated: Thu, March 23, 2017
  • Reported By: cji — New Jersey USA
  • DirecTV

    Nationwide
    USA

DirecTV Trying to lure back customers with false promises Nationwide

Show customers why they should trust your business over your competitors...

Recently cancelled DirecTV and went with the much cheaper Playstation Vue and saved 200 dollars. DirecTV sent me back prepaid shipping cartons to send back the receivers. They didnt send prepaid shipping cartons for all the receivers. Since I didnt want to get charges for unreturned equipment, I called them. Instead of getting a customer service rep, I got a salesman who started asking me about me pets, my heritage, basically trying to be my "pal" and then he tried to get me to come back by making extravagent and hard to beleive promises as in my current outstanding balance would be waived and I would get DirectV for $40 a month and then $50 a month. I initaially found this hard to beleive since when I cancelled they tried to lower my bill and the best they could do was reduce it to $150 a month. Back and forth we went about this.  I insisted that he give me this offer in writing or we wont accept the offer. He kept waffling and said he would send us an email, and kept asking if we would accept and we wouldnt without the offer in writing FIRST. This went on for about an hour. Then he got so frustrated, he transferred the call to another department where we found out that he authorized the order WITHOUT our consent and for a DOUBLE the amount he was promising us. We immediately cancelled the order and going through that took another hour. A customer service rep and their supervisor apologized left and right and escalated our claim that we were about to be defrauded! Moral is stay away from DIRECTV or other cable companies trying to lure you back with fake promises! Cable companies are scambling to pick up lost business fro cord cutters going to sling, playstation vue, etc. and they will do ANYTHING to lure you back...including FRAUD!!!

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This report was posted on Ripoff Report on 03/23/2017 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/directv/nationwide/directv-trying-to-lure-back-customers-with-false-promises-nationwide-1363506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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