Directv Unauthorized Account Wipeout Georgia Nationwide

 On Friday, August 14, 2015 I was paid by my employer. I woke up to check the balance on my Suntrust account so that I could make my car payment. To my surprise, I only had $72 left in my account! DirecTV took it upon themselves to take an Unauthorized debit of $874.29. I would never authorize that amount! I live paycheck to paycheck! How am I going to survive, much less pay my bills. I immediately called DirecTV and the first call I was put on hold for a supervisor for 35 min, but they never came to the phone. So while I was on hold I called from another phone and got someone else on the other phone. They proceeded to switch me to the fraud department and told me that there was nothing they could do because I used that card to make a payment before. I stated of course I did I had to use the card every time I had to call in and make a payment. So I asked what if I had used my mom's card to make a payment? They said oh well then it would have been paid with her card and she would just have to contact us with her information and she might get her money back. These people are unbelievable!! Now I am trying to get protection from my Suntrust bank and they are giving me the runaround!! Absolutely frustrated!! DirecTV shouldn't be able to take money out of people's accounts without a written or verbal authorization on the time of the transaction!!! This is straight up theft!!!