DirecTV Unauthorized Debit Card Charge El Segundo California

You say he signed it or wouldn't have had service...let me just say this...

if you have a customer & you have them sign something in order to take service & you know they didn't take the required amount of time to sit down and read through all the pages because of course, your technician wouldn't have waited that long for them to do it.

Even though they signed, you know good & well that customer wasn't aware of all the small print because if you wanted them to know about it...IT WOULDN'T BE IN SMALL PRINT IN THE FIRST PLACE!!! So guess what? Give respect to the customer by making sure they are aware of what they're signing if you want to be a respectable company!!! Respect is earned!

I am having my own problems with this company & have had them since day 1 like this for example: You have service through Directv, if you don't pay your bill...your service gets cutt off for non-payment. Right?

To show you just how messed up this company is...on Feb. 17, 2014 I requested my service to be disconnected because after hasselling with them for the 8 months I had service with them, they could not honor the monthly service fee that was quoted to us in order for us to move all of our services to them. Even had an employee tell me on the phone that we were lied to just to get our business.

Anyways, requested services to be cancelled Feb. 17th, 2014 & went back to Bright House that same day with all our services. Rec'd a bill in the mail last week for $2,400 from them saying we owed them this amount for services that were disconnected last month for non-payment. Huh? So I called them & told them I had not had service with them since Feb. & that I had called & requested them to cancel. She looks it up in the system, finds my request but, they never cutt it off. She says we owe that for services? Are you crazy lady? First of all, you have the request to cancel I made in Feb. I can't help it if you did not do it. But most of all...what company lets you keep services on from Feb. 2014 till August 2014 for free???

So with this on top of them not being able to honor the price they quoted, having an employee admit it to me, never having a correct bill out of the 8 mths I had service with them, requesteding my service to be cancelled in Feb. only to find out they didn't carry it out but they have my request & to have left my services on from Feb. to Aug. with no payment...and most of all, staying on the phone with them several times a month trying to always get something straightened out...I give up! I simply throw the bill in the trash because I have waisted hours on the phone with them from day 1 & NEVER once got anything..not ANYTHING resolved!

I don't know why my main rebuttal doesn't show up. This is my first experience with this fine website so I may have made a mistake.

To answer "FAIL"'s rebuttal, DirecTV has been asked to produce a copy of a signed contract or a recording of an oral contract giving them permission to charge any credit or debit card that they consider to be "on file" and yes I have discussed all of the factors you mentioned with my attorney. 

DirecTV failed to produce any proof that such a written or oral contract exists. 

Therefore, unfortunately it probably will have to go to small claims court as they are completely ignoring a very legitamate request.

If it goes to small claims court, the advantage is that I can subpoena evidence of a contract. I am quite sure they can not produce this evidence of a 2 party consent and that is why I am confident they will lose. 

Whoever wrote the previous rebutta is obvisouly some how a DirecTV insider or contracted by them. They have succeeded in demonstrating not so veiled threats to bully their customers and then they wonder why they can't win them back. For example: "this IS a corporation who has staffs of lawyers and investigators. If they descide to "go after" you then one of the first things they will do is subpeona your IP address. you know to be sure youre not one of those people who uses information on the web to try and scam businesses.".
I mean who would want to do business with a company who uses such strong arm tactics.

Had they handled this like a reputable company, I might have considered coming back some day.

Of course the others are just as bad and yes the statistics show that they are losing customers as fast as they can sign people up and its only going to get worse. Folks get yourself a good antenna and good fast and reliable internet connection!

I have already made this complaint to the BBB. I asked for a copy of a signed contract or a recording of an oral agreement. DirecTV could not produce one.

I am not sure who responded to this complaint but if DirecTV can produce the above I will drop my complaint with apologies.

I am an experienced businessman and careful consumer.

I can assure you they can come up with no material evidence that I agreed to such terms. Go ahead - make my day!

 What you fail to understand and what you failed to explain to your lawyer is that YOU DID AGREE to thier terms and conditions when you first recieved your equiptment. You would have been given THREE pieces of paperwork to sign on the day of your instalation. One of those forms was YOU giving THEM express permission to pull ANY remaining balance that YOU owe from whichever card that is on file tied to YOUR account.  while it is unfortunate that you are having difficulties, it IS something you DID agree to. If you had NOT agreed to this, then YOU WOULD NOT HAVE HAD SERVICE!!! YOU may not remember, or you may be misremembering. Either way, the simple fact is that if you DID NOT agree to thier T&C you would never of had service. Now you MAY have still been under contract. If you had a box replaced or upgraded to a DVR then THAT day is the start of a NEW two year contract.

While your lawyer IS correct that any remedy will have to come from small claims court, THEY can produce YOUR WRITTEN CONSENT OF ALL TERMS AND CONDITIONS! SO you wont "surely win" anything. And it will be YOU who is eating those court costs. You can calling it "Bullying" all you like. Its just business and you agreed to let them take whatever you have left as an outstanding balance. Good for you for "cutting the cord" but they ARE NOT losing as many customers as YOU would like. In fact they are getting bigger and bigger with more and more customer applying DAILY.

At some point you have to accept REALITY. And Im sorry to say this, but YOU did not completly inform your lawyer of ALL of the FACTS of the issue. If you had he would have advised you to try a "diplomatic" approach. If your lawyer knew that not only did you agree to all of their T&C when you signed up BUT that you also agreed to this IN WRITING then his advice would have been different. I would be careful as to WHAT you post until the situation is resolved one way or the other. If there is going to be ANY litigation then your lawyer will tell you to keep your mouth shut. Because THIS POST can be used as evidence against YOU in a civil proceeding

 Good Luck in your efforts, but I dont see you succeeding in getting any money back. But I do suggest that you TRY small claims court. Just dont be surprised when you lose. YOU may think its ONLY small claims court, but this IS a corporation who has staffs of lawyers and investigators. If they descide to "go after" you then one of the first things they will do is subpeona your IP address. you know to be sure youre not one of those people who uses information on the web to try and scam businesses. SO again Good Luck!!

And the ONLY reason Blockbuster and Hollywood video went out of business is a TWO PART issue. First part, people are THIEVES!!!! I watched it happen at both my local Blockbuster and Hollywood video. People think NOTHING of stealing especially if they think they will never get caught. They used the "razorblade method". Which means that they cut open the SIDE of a DVD case and removed the new movie. For all intent and purposes it LOOKS like its "new" but upon further examination the movie would be gone. All of these movie rental places pay roughly 4-5times the retail amount that YOU as a regular consumer would pay.

This means that the lose of even one movie requires atleast 10 to be sold in order to make that back. The second part is because of REDBOX and nothing else. For some odd reason consumers liked the fact that they pretty much had a movie vending machine. But the bad part is that NOW that those movie rental places are out of business, you only have REDBOX to rent from. So if you bring it back late, late fee and no human to waive it in the name of customer service. You get a movie that doesnt play in your DVD because its messed up of for the wrong region, too bad. The vending machine doesnt care. People wanted the "human" elemet removed and they got just that. NO HUMAN CONTACT WHEN RENTING MOVIES!!!! No one offering popcorn or candy. No one to help you when you have an issue. So the consumer got EXACTLY what they wanted.

I cant see HOW you can equate Blockbuster going out of business and tieing it into YOUR situation. There is ZERO comparision between YOUR situation and WHY they went out of business. I know the WHY because I ran a Hollywood video so im WELL aquainted with that situation. Seems to me that you are a just a WEALTH of misinformation. Maybe instead of wasting energy making posts like yours that you should perhaps take a few extra mins and RESEARCH what you are going to post on. Im sure if you had an ACTUAL copy of the contract that you signed, you probably wouldnt have wasted the time to make a post. Since it really just sounds like your whining and complaining to whine and complain.