ED Magedson – Founder
Discount Body PartsInternet USA
Discount Body Parts BEWARE!!!! Internet
This is the Survey response that I sent to Discount Auto Parts
Chronology of my interaction with your company.
- I ordered a headlight, repeatedly specified that the light needed was for the right passengers side.
- Much to my dismay less than an hour later after checking on your website, I found that the wrong part was ordered.
- I called back immediately and cancelled that order…within the hour of making the initial order.
- I was assured by your customer representative that the order was cancelled and he ordered the correct light.
- Again this is with many assurances that the initial WRONG light was cancelled.
- Imagine my anger at finding that not only was the light not cancelled, but that I have 2 wrong lights coming my way.
- Now this may be disputed as your rep did not seem too sure on exactly what was ordered. I was told at various times in our conversation that the lights were 2 drivers side (WRONG LIGHT AGAIN). I was also told “oh hey wait a minute no the other light is the right side.”
Seriously this is ridiculous…..I was left steaming to say the least.
- I requested to speak with a Supervisor and was placed on hold, and waited so long I eventually hung up.
- I called your Returns department to find out what I need to do to get my money back.
- I was told the process and it seems that although the money for the lights (totally close to $500) was already out of my credit card account, getting my refund would take much longer.
- Needless to say I will NEVER order anything from you again… as now I have to worry about being overdrawn on my accounts.
- You should really rethink using the term Customer Service as I feel more like a disservice was all I got.
I can be reached at ******* if anyone should choose to call for clarification. Although given my experience I doubt that you even care.
- I just want my money and sanity back!!!
This report was posted on Ripoff Report on 07/16/2013 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/discount-body-parts/internet/discount-body-parts-beware-internet-1067481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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