Discount Direct Marketing HomeRelief.com This company promises to help homebuyers and investors gain access to exclusive pre-foreclosure listings before public exposure. Santa Barbara California

A refund was issued to this customer on 01/11/07. The customer was sent confirmation via email, and was also given free access to the service for 6 months for the inconvenience.

Date:Thursday, January 11, 2007 9:33:17 AM
[View Source]
If you had simply mentioned you had not agreed to the terms outlined

Please notice the dates.
Date:Wednesday, January 10, 2007 10:19:55 AM
[View Source]
The refund policy is extremely simple, and not only is it outlined via phone, where you verbally authorize and agree to it, but also, before you can log in to our services, you agree to our Terms and Conditions, which blatantly outline it. If you cannot bring yourself to simply fill out the Refund Request form, found on our website under the Support tab,
and mail it in, we do not know what to tell you. Our billing dept. handles our billing, and in order to receive a refund, you must send in
the Refund Request form to them. It is a very simply process. If you have any further questions feel free to contact us via phone or e-mail.

Regards,

DDM Support


:
> -------------- Original message ----------------------
> From: Homes Relief Support Team
>
>> Bohdan,
>>
>> It appears you are currently members, as of Dec 02, 2006.
>> If there are inadequate listings provided within our website,
>> please understand it is updated periodically, and we will be more than
>> happy to e-mail you our most accurate and recent listings from our
>> database. Please provide us with the state and counties you are
>> requesting updated listings for, and we will respond promptly.
>>
>> Our refund policy is explained and verbally authorized during your
>> initial sign-up and registration via phone. Basically, if you are unable
>> to move forward or find a property utilizing our services within ninety
>> days of your service registration date, you may; (a): send in any form
>> of denial documentation from a homeowner, lender, bank etc stating in
>> any form/manner than you were unable to proceed and move forward with
>> the property, or (b): fill out and complete our refund request form,
>> complete with the necessary signatures and information, and mail to our
>> billing department. Upon receiving the refund request form, our billing
>> department requires a 48-72 turn around time for your refund to be
>> reflected upon your billing statement.
>>
>> On our website, under the support tab, you will find the refund
>> request documentation; please mail to:
>>
>> Discount Direct Marketing, Billing Dept.
>> 924 Anacapa St, Ste B6
>> Santa Barbara, CA, 93101
>>
>>
>> Kind Regards,
>>
>> DDM Support
>>
>> Bohdan wrote:
>>
>>> I would like a full refund. I do not agree with several of the terms and
>>>
>> conditions. This is the 2nd email That I have sent to you.
>>
>>>
>>>
>> Although it may appear that we were customers as of Dec,2,2006, here is a
copy of the confirmation e-mail you sent to me on January the 2nd. Who ever
signed us up for your program was very incompitent and very misleading. They
told us that no payments would be charged to our account until after we accepted
the terms and agreements set forth on the homes releif site. This situation is
beging to appear to be a RIPOFF scam from the start . Maybe they purposely recorded my email address wrong ? So once again I am asking you to please refund my
money. If you are truly an honest And legitimate company than why would you
want to do buissness with someone who is so addimant about not doing buissness
with you. Whoever you are! I WILL SEE THIS THROUGH TO THE END. NO MATTER WHAT IT
TAKES. Out of fairness I will also post this rebutal you sent to me on the
ripoffreport.com site so that consumers will be able to see for themselves and
also bear wittness to DISCOUNT DIRECT MARKETING'S deceitful ways.