Dishnetwork - Echostar Horrible service cancelled service and they refuse to pick up the satellite Englewood Colorado

I'm happy to hear Dish Network was able to satisfy you. However, if you spoke to a 'Matt' in the corporate office, sorry, that's not me. There are several people who work at Dish Network who are named Matt, and I happen to be on one of the lowest tiers within the company - a technical service representative I. My comments before were merely company policy, and I personally have no authority to override those policies.

I am pleased to inform you that Dishnetwork sent someone on Saturday, two days early then promised, to pick up the large Satellite. I am pleased. Thank you Ripoffreport.com I think filing helped the cause...and thank you Dishnetwork for being reasonable.

I called the corp office of Echostar and spoke with Matt who actually responded to this RipOff report and he agreed to have the Satellite picked up for free on Monday 1/14/08...so they redeemed themselves somewhat. I will return the receivers and they will remove the large statellite equipment. I will let you know once the happens so that it is clear they ended up doing right by me. However, his comments about charging my account are not warranted...I hope he keeps his word. He did give me his cell phone number to contact him personally which I very much appreciate.

Actually, according to the letter you were sent by Dish Network when you disconnected, the only piece of the dish that you needed to return was the LNBF (portion that sticks out from the dish). The rest of it, as a routine practice, is to leave the rest of the dish (which is useless without an LNBF) on your house. So, yes, it was correct that it would cost $99 to have a technician out to remove it. DirecTV does the same thing - my parents had them for some time, but still had the dish on their house about 5 years after canceling - just recently taken down.

However, Dish Network satellite dishes have never been made out of iron - that would be too heavy, too much of an environmental hazard, prone to rusting, and would not work as well to bounce the signals into the LNBF. Early Dish Network dishes were constructed of aluminum, while newer ones are constructed of plastic - neither of which are an environmental hazard by EPA standards, as both can be recycled, either as the purpose they were built for (residential satellite dishes) or melted down and reused for other purposes.

The outsourced customer service is just as big a headache for those of us working in technical support/customer service in the USA as it is for our customers. There are customer service agents working in the Philippines as Dish Network employees, but the reps in India are all contracted out. I and my co-workers are bombarded every day by problems caused by these agents.

You said you "told [your] credit card folks to not authorize anything any further". Well, you better keep a close eye on your statements - because unless you cancel the cards completely, it is very possible that they will still authorize transactions by Dish Network, or anyone else.