Report: #440774

Complaint Review: Dodge Chrysler Corporation

  • Submitted: Sat, April 04, 2009
  • Updated: Sun, February 28, 2010
  • Reported By: Corpus Christi Texas
  • Dodge Chrysler Corporation
    1000 Chrysler Dr.
    Auburn Hills, Michigan

Dodge Chriysler Corporation Truck paint falling off Auburn Hills, Michigan

*Consumer Suggestion: Auto Industry Paint Peeling Issues

Show customers why they should trust your business over your competitors...

A few months ago I started to notice that the paint on my wife's 2002 Dodge Ram 1500 Pick up was peeling away leaving behind white discoloration. I thought that this was a minor imperfection in the paint. I noticed though as time went by the paint started falling away or peeling away where the wind was pushing as we drove (the wind tunnel effect). Now the top of the truck's top of the cabin is almost white, the hood is going white, and some of the side paneling is showing white. I tried to get the Corporation to consider the truck as having a defect in the paint, (because we do not use harsh cleaners or other chemicals to wash the truck).

I understand the mechanical issues that come with an older truck (and in fact have already paid for an overhaul to my transmission costing several thousand dollars), but now the paint is falling off!!! Come on, the warranty doesn't even help the truck has less than 86 thousand miles and is less than seven years old (our old warranty was very short newer trucks come with longer warranties on them) but looks much older cause of the paint. I have looked at getting it painted but will cost between $2100. to $2800.

I have tried to get Chrysler Corporation to consider this as a defective product situation (especially since I have noticed several other Dodge and Chrysler vehicles with similar paint peeling patterns), but they disagree.

The funny part of this response is he asks "please feel free to contact us" if I need help in the future, apparently asking for help is free and limitless its only getting actual help that is limited and costly.

I contacted Dodge Corporation's Headquarters and below is their response:

We have reviewed your recent email regarding the problems you are experiencing with the paint on your vehicle. We regret the inconvenience experienced by you and appreciate the time and effort you took to write to us.

It is always a concern when a customer is dissatisfied with our products or dealer service. Comments like yours are one way to learn of the problems that develop and improvements that are desired by the customers. We have documented your comments and forwarded them to the appropriate department for review.

In response to your email, we would like to inform you that, due to the many variables involved we are unable to diagnose your vehicle's problem via email. We suggest that you contact your local authorized dealership for proper diagnosis of your vehicle. Our dealerships have the factory training, equipment and information available to them to diagnose and correct problems with our vehicles

In addition, we regret to inform you that all the warranties on your vehicle have expired.

Once again, please accept our sincerest apologies for the problems you have experienced.

If we can be of any assistance to you in the future, please feel free to contact us. We value you and your business.

Thanks again for your email.


Allan Darwin
Customer Service Representative
Chrysler Customer Assistance Center

For any future communications related to this email, please refer to the
following information:

Corpus Christi, Texas
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#1 Consumer Suggestion

Auto Industry Paint Peeling Issues

AUTHOR: zestar - (United States of America)

Automotive painting is a science.

A typical finish consists of four layers:

1) electrocoat - provides corrosion protection

2) primer - protects electrocoat, stone chip resistance, adhesion between basecoat and elctrocoat

3) basecoat - provides color to the vehicle

4) clearcoat - sunlight protection, scratch resistance, gloss and appearance properties Film thickness is a criteria used by the auto industry to ensure durability.

 Each of the 4 layers must be at the proper film thickness specification. If any of the individual layers is below specification. The vehicle would be considered a factory paint defect.

A visible manifestation of low film thickness is paint peeling, body rusting and stone chipping.

Since the mid 1990s the auto industry while retaining ownership of the paint facilities have outsourced the process and quality responsibilities to multiple paint suppliers. Outsourcing in this application is defined as a process in which a company assigns its in-house operations to a third party.

Specifics on automotive paint suppliers roles within the facilities may be found in textbooks published both in Europe and America. The most recent textbook being released in 2008.

The paint suppliers actively market and advertise their outsourcing expertise with terms such as "Cost Per Unit" or "Pay As Painted" supplier programs. Outsourcing [Cost Per Unit] programs are common throughout Europe and America within the auto industry.

Not all vehicle flaws are associated with the paint itself, vehicle design and weathering will impact the vehicle's finish.

It is our opinion that the automaker, auto dealer and consumer should not receive a vehicle painted below the automaker's film thickness specifications of any of the four layers that comprise a vehicle's finish.

We have analyzed the film thickness data of over 11,000 vehicles and have found that the measurements are below the automakers' specifications. Low film thickness will cause paint failures.

Investigation summarized in press releases:

Billions Discovered for Recovery by Automakers 


New Books Reveal Vehicle Paint Quality Flaws Associated with Outsourcing 


A quick internet search for the following:

Toyota Paint Problems, Toyota Paint Peeling

Ford Paint Problems, Ford Paint Peeling

GM Paint Problems, GM Paint Peeling

Chrysler Paint Problems, Chrysler Paint Peeling

Honda Paint Problems, Honda Paint Peeling

Nissan Paint Problems, Nissan Paint Peeling

will return results back in the millions.

Public Interest best served by a "Truth in Finish Disclosure" with the purchase of any vehicle.

The automakers trust their suppliers.

Automakers, Auto Dealers and Consumers should receive a finish painted to their specifications....

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