DONNA FRANCA TOURS Ripoff! Unpaid commission. False advertising. BOSTON Massachusetts

Clients travelled on an independent vacation which included the Hotel Bonvecchati in Venice,
a four star property situated near St. Mark's Square. www.hotelbonvecchiati.it . Clients were
assigned a standard double room which is what they paid for. We verified with the hotel management concerning the customer's claim and was informed that without any explaination they decided to check out of the hotel. The management offered them a complimentary upgrade to a superior room and they refused. Our local agent who assisted them with their arrival transfer overheard the couple complaining about the Hotel Bonvecchiati before even getting there! We replied to the travel agent on April 24 2003 and sent a copy directly to the customer at their request on Nov. 12 2003.

Clients travelled on an independent vacation which included the Hotel Bonvecchati in Venice,
a four star property situated near St. Mark's Square. www.hotelbonvecchiati.it . Clients were
assigned a standard double room which is what they paid for. We verified with the hotel management concerning the customer's claim and was informed that without any explaination they decided to check out of the hotel. The management offered them a complimentary upgrade to a superior room and they refused. Our local agent who assisted them with their arrival transfer overheard the couple complaining about the Hotel Bonvecchiati before even getting there! We replied to the travel agent on April 24 2003 and sent a copy directly to the customer at their request on Nov. 12 2003.

Clients travelled on an independent vacation which included the Hotel Bonvecchati in Venice,
a four star property situated near St. Mark's Square. www.hotelbonvecchiati.it . Clients were
assigned a standard double room which is what they paid for. We verified with the hotel management concerning the customer's claim and was informed that without any explaination they decided to check out of the hotel. The management offered them a complimentary upgrade to a superior room and they refused. Our local agent who assisted them with their arrival transfer overheard the couple complaining about the Hotel Bonvecchiati before even getting there! We replied to the travel agent on April 24 2003 and sent a copy directly to the customer at their request on Nov. 12 2003.

Clients travelled on an independent vacation which included the Hotel Bonvecchati in Venice,
a four star property situated near St. Mark's Square. www.hotelbonvecchiati.it . Clients were
assigned a standard double room which is what they paid for. We verified with the hotel management concerning the customer's claim and was informed that without any explaination they decided to check out of the hotel. The management offered them a complimentary upgrade to a superior room and they refused. Our local agent who assisted them with their arrival transfer overheard the couple complaining about the Hotel Bonvecchiati before even getting there! We replied to the travel agent on April 24 2003 and sent a copy directly to the customer at their request on Nov. 12 2003.

I am responding to the agent's claim that we did not pay her an agency commission when in fact we did do so. The agency making this claim, Paradise Travel, is listed under two different cities in the New York area. One in Bayshore and one in Brooklyn. The commission check was inadvertantly mailed to the Brooklyn location.
After our accounting dept. researched on the agent's claim that commission was still due, the
original check was voided. Also our records indicate that Paradise Travel/Patricia did indeed cash the check. Any interested parties should contact Leo Locke @ Donna Franca Tours.